Dávid Kovács

L&D, Quality Assurance and Operations professional with 7+ experience in multinational environments. Proven track record in training delivery, knowledge management, KPI monitoring, process improvement and cross-functional collaboration. Experienced in onboarding, quality evaluation, performance tracking and operational support. Growth-oriented mindset with the goal of continuous improvement, efficiency and employee development.

Training & Enablement Specialist - Byborg Enterprises

(2024-03 - 2026-03)

• Designed and maintained training materials for operational teams
• Delivered instructor-led and online training sessions
• Managed and improved departmental knowledge bases
• Collaborated with L&D teams on training and performance initiatives
• Facilitated onboarding programs and follow-up meetings for new employees
• Supported knowledge-sharing and improvement efforts across departments

Tech Support & Operations - Byborg Enterprises

(2022-06 - 2024-02)

Progressively promoted through Junior, Specialist and Senior support roles

• Delivered technical support for customer-facing platforms via online chat
• Managed incident investigation, troubleshooting, escalation and resolution
• Monitored service health and operational performance
• Utilized Jira for ticket management and cross-functional issue tracking
• Supported onboarding, mentoring and knowledge-sharing initiatives
• Assisted with shift coordination and operational efficiency

Quality Assurance Analyst - Veeva Systems

(2021-01 - 2022-05)

• Conducted quality evaluations and performance reviews for Data Stewards
• Produced KPI reports and performance analyses
• Facilitated monthly feedback sessions
• Supported onboarding and mentoring activities

Data Quality & Research Associate - Veeva Systems

(2018-09 - 2020-12)

• Maintained and validated healthcare data within cloud-based systems
• Conducted research and data verification activities
• Supported data quality, compliance and operational objectives

Leaving Certificate - Magyar Hajózási Szakközépiskola -és Szakiskola (2008 - 2012)