Isis Trimmier

Dynamic and motivated professional with 20 years of experience in housekeeping, clerical, customer service, hospitality. leverage expertise in call center agent to contribute to 311 as a call center center representative. Committed to delivering high-quality results and fostering a positive work environment.

Cashier - The Food Shop

(2024-06 - 2025-01)

• Cash Handling Manage cash drawers, including receiving payments, giving change, and balancing cash drawers at the beginning and end of shifts.
• Customer Service Greet customers warmly, answer questions, and provide assistance with product inquiries or store policies.
• Product Knowledge Stay informed about products, promotions, and store policies to effectively assist customers.
• Maintaining Cleanliness Keep the checkout area clean and organized, restocking supplies as needed.
• Returns and Exchanges Process returns and exchanges according to company policies while ensuring customer satisfaction.
• Sales Support Assist in promoting sales and special offers to customers.

Barista - Max Brenner

(2022-03 - 2023-01)

• Prepare and serve coffee, espresso-based drinks, teas, and other beverages
• Operate coffee machines, grinders, and other equipment safely and efficiently
• Take customer orders accurately and handle payments (cash, card, POS systems)
• Maintain cleanliness of the workspace, equipment, and seating areas
• Restock supplies such as coffee beans, milk, syrups, and cups
• Follow food safety and hygiene standards
• Provide friendly, prompt, and professional customer service
• Recommend menu items and answer customer questions

Overnight Stocker - Target

(2021-10 - 2022-01)

• Unload deliveries and organize merchandise in storage areas
• Stock shelves, racks, and displays with products
• Ensure items are properly labeled with prices and tags
• Rotate products to maintain freshness (first in, first out)
• Monitor inventory levels and report low or out-of-stock items
• Keep aisles and storage areas clean and organized
• Assist customers in locating products when needed
• Follow safety procedures when lifting and handling items

Call Center Representative - Continuum Global Solutions

(2017-04 - 2018-02)

• Responded to over 200 call per day
• Maintenance Reporting trash removal response to Maintenance house repairs and 100 call double parking

Retail Sales Associate - Bargin For Less

(2019-03 - 2020-09)

• Process purchases, returns and exchanges using the register or POS system
• Meet or exceed sales goals and performance targets
• Promote current sales, discounts and loyalty programs
• Upsell or recommend additional products

Appointment Setter - Gotham Property Inc

(2016-05 - 2016-10)

• Make outbound calls, send emails, or messages to prospective clients
• Follow up with inbound leads and inquiries
• Schedule appointments for sales representatives or managers
• Qualify leads by asking questions and identifying customer needs
• Maintain and update customer information in CRM systems
• Confirm appointments and send reminders to clients
• Handle objections professionally and maintain a positive attitude
• Meet daily/weekly call and appointment-setting targets

Front Desk Associate - Boys And Girls Club

(2017-05 - 2018-07)

• Greet and welcome guests or customers in a friendly, professional manner
• Answer phone calls, emails, and respond to inquiries
• Check guests in and out (for hotels, gyms, offices, etc.)
• Schedule appointments and manage calendars
• Handle payments, billing, and basic transactions
• Maintain a clean, organized front desk area
• Resolve customer concerns and escalate issues when necessary
• Keep records and update information in systems or logs

Mathematics - Boys And Girls High (2001-09 - 2004-06)