Zita Papp

Senior Order Management Specialist with more than 20 years of experience in multinational environments, specialising in international customer operations, order fulfilment and cross-functional collaboration. Experienced in managing complex B2B orders, resolving operational issues, coordinating with customers and internal stakeholders, and supporting business continuity. Fluent in English with extensive experience working with international customers and colleagues.

Recognised for accuracy, reliability, problem-solving skills and training new team members. Passionate about delivering excellent customer experience and building long-term business relationships.

Order Management Specialist - Sematic Hungaria Kft. / Wittur Group - Nyíregyháza, Hungary

(2021-11)

• Manage complex B2B order fulfilment for international manufacturing customers.
• Process and coordinate customer orders for Wittur production sites in Austria and Slovakia.
• Communicate daily in English with customers, engineers and internal stakeholders to resolve order-related issues.
• Handle complex order exceptions that cannot be processed through automated workflows.
• Prioritise urgent customer requests while ensuring accurate order processing and on-time delivery.
• Prepare weekly operational reports for key customer KONE Finland.
• Support international customers, including Schindler, by resolving delivery, invoicing and order-related queries.
• Train and onboard new team members and provide day-to-day operational support.
• Work closely with production, logistics and engineering teams to ensure smooth order execution.

Order Management Specialist - Sematic Hungaria Kft. / Wittur Group - Nyíregyháza, Hungary

(2021-11)

Key Achievements

• Trusted to train and onboard new team members.
• Supported key international customers, including KONE Finland and Schindler.
• Successfully managed complex order exceptions that could not be processed through automated workflows.
• Built strong working relationships with customers and internal stakeholders across multiple countries.

Order Management Specialist - Igepa Hungary

(2021-01 - 2021-11)

• Managed customer orders for paper and visual communication products.
• Provided customer support to printing companies, advertising agencies and business customers.
• Processed orders and maintained excellent customer service via phone and email.

Commercial Manager | Quality Analyst | Delivery Manager - British Telecom

(2008-01 - 2020-08)

• Managed end-to-end service delivery and order fulfilment for international business customers, including Porsche, IBM, Bridgestone, Belgacom, Webasto and Media-Saturn.
• Coordinated cross-functional teams including Project Managers, Installation Engineers, Technical Design, Configuration Engineers and Account Managers to ensure successful service delivery.
• Led weekly customer service meetings and maintained regular communication with international customers.
• Trained and onboarded new team members, providing operational guidance and knowledge sharing.
• Contributed to process automation initiatives, reducing manual administrative work and improving operational efficiency.
• Investigated complex billing issues and provided guidance to internal teams and customers across international markets.
• Performed root cause analysis to identify recurring issues and support continuous process improvement.
• Produced management reports, forecasts and debt analysis for senior leadership to support business decisions.
• Ensured compliance with quality standards as a Quality Analyst by auditing service tickets, preparing reports and supporting colleague development through training.

Teacher of Primary School - English Specialisation - University of Miskolc (1997 - 2001)