E-Commerce Operations

Job Description

• Manage the daily operations of Shopee Mall and TikTok Shop Mall, & Other Platform ensuring smooth and efficient store performance.
• Operate and manage all backend functions of both platforms, including product management, campaign setup, and store maintenance.
• Register and manage participation in platform campaigns, with a thorough understanding of campaign requirements, processes, and timelines.
• Ensure full compliance with Shopee and TikTok Shop policies by monitoring platform updates and implementing necessary operational adjustments.
• Create, optimize, and maintain product listings, including product titles and detail pages, based on Indonesian customer behavior and search trends to maximize visibility and conversion.
• Monitor store performance and operational data, identify issues, and propose improvement initiatives to achieve business targets.
• Collaborate closely with cross-functional teams to ensure operational excellence and timely execution of all store-related activities.
• Perform other operational tasks as assigned to support overall e-commerce business objectives.

Job Requirements

• Bachelor's degree in any discipline.
• 2–3 years of experience in Shopee and TikTok Shop Mall operations, with a solid understanding of both platforms operational processes and backend systems.
• Experience managing official brand stores or brand-side e-commerce operations is highly preferred.
• Proficient in English, both written and spoken.
• Comfortable working on a rotating schedule, including bi-weekly midnight (00:00) price checks when required.
• Strong analytical skills with proficiency in Microsoft Excel, including VLOOKUP, HLOOKUP, Pivot Tables, and other advanced formulas.
• Detail-oriented, responsible, proactive, and able to work independently with minimal supervision.
• Excellent communication, execution, and teamwork skills, with the ability to work effectively in a fast-paced environment.