Lead Hardware Solution Engineer

Job Description The Lead Hardware Solution Engineer at TransTRACK leads the technical hardware solutions team, managing third-party telematics devices, Proof of Concept (POC) execution, and field installation standardization. This role serves as the primary technical bridge between commercial requirements (Sales and Clients) and field execution, while overseeing vendor product evaluations, advanced technical escalations, and Return Merchandise Authorization (RMA) workflows.

Key Responsibilities

• Team Leadership & Workflow Management: Lead and manage task assignments for Hardware Solution Engineers and operational technicians, ensuring SLA targets for client projects and technical tickets are met.
• Technical Solutions & Presales Support: Design technical hardware integration schemes (GPS trackers, dashcams/MDVRs, fuel level sensors, temperature sensors, and CAN bus decoders) tailored to client use cases.
• Proof of Concept (POC) Execution: Lead the execution, technical testing, and evaluation of on-site Proof of Concept (POC) trials, delivering formal technical feasibility reports to clients and internal stakeholders.
• Installation Standardization & SOPs: Author, standardize, and maintain field installation SOPs, wiring diagrams, QC checklists, and sensor calibration procedures.
• Vendor Device Evaluation & Product Lifecycle: Test, validate features, and evaluate the stability of new telematics hardware models from global vendors (such as Teltonika, Meitrack, iStartek, Howen) prior to operational deployment.
• Advanced Technical Escalation: Handle advanced tier technical escalations from the field that cannot be resolved by first-line support.
• RMA & Root Cause Failure Analysis: Lead root cause failure analysis (RCFA) for hardware issues and govern warranty claims through the Return Merchandise Authorization (RMA) workflow.
• Field Technician Training: Conduct regular technical training for internal technicians and field installation partners to uphold electrical safety and installation quality standards.
• Cross-Division Collaboration: Collaborate closely with Product Owners, Sales, and the Hardware Engineering Manager to align vendor hardware roadmaps and SKU selections.

Requirements

• Education: Bachelor's degree in Electrical Engineering, Mechatronics, Computer Engineering, Telecommunications, or a related engineering field.
• Core Experience: Minimum 4 to 5 years of experience in IoT hardware, fleet telematics, or automotive electronics.
• Leadership Experience: Minimum 1 to 2 years of experience leading technical teams, serving as a team lead, or managing field technical deployment projects.
• Automotive Electrical Knowledge: Strong understanding of automotive electrical systems (12V and 24V), relay operations, engine immobilizers, and circuit protection in commercial vehicles.
• Protocols & Interfaces: Solid understanding of serial and automotive communication protocols, including RS232, RS485, Modbus, 1-Wire, and CAN bus (J1939, OBD-III).
• Telematics Devices: Hands-on experience configuring and integrating telematics devices (GPS trackers, MDVR/ADAS/DMS cameras, fuel level sensors, temperature sensors).
• Diagnostics & Troubleshooting: Proven capability in troubleshooting field hardware failures (grounding issues, transient voltages, power leakage, and signal drops).
• Technical Documentation: Strong documentation skills, with experience drafting wiring diagrams, POC evaluation reports, and technical SOPs.
• Leadership & Communication: Strong leadership and communication skills, with the ability to mentor team members and coordinate across cross-functional divisions.
• Language Proficiency: Professional English proficiency (written and spoken) for vendor communications, firmware escalation tickets, and international manufacturer technical alignment.

Nice to Have

• Prior experience in the fleet management, commercial logistics, or heavy equipment industries.
• Familiarity with tracker protocol data integration into IoT platforms (TCP/UDP data parsing).
• Relevant automotive electrical safety or technical certifications.
• Familiarity with telecommunications device certification standards (such as SDPPI, e-Mark, or CE).