Operations Manager

Job Description

• Lead business development, sales, and operational activities to achieve revenue targets and drive business growth in manpower outsourcing services.
• Develop and execute sales and marketing strategies to acquire new clients, expand market opportunities, and maintain strong relationships with existing clients.
• Identify potential business opportunities, conduct client prospecting, prepare business proposals, negotiate commercial terms, and secure new contracts.
• Build and maintain strong relationships with clients across various industries to ensure customer satisfaction and long-term business partnerships.
• Oversee manpower outsourcing operations, including workforce planning, recruitment fulfillment, employee placement, and workforce performance monitoring.
• Ensure service delivery meets client requirements, contractual obligations, Service Level Agreements (SLA), and company quality standards.
• Monitor business performance, including sales targets, revenue growth, project profitability, operational costs, and client satisfaction.
• Collaborate with Recruitment, HR, Payroll, Finance, and Legal teams to ensure effective manpower fulfillment and smooth business operations.
• Lead, manage, and evaluate the performance of the Sales and Operations teams to achieve business objectives.
• Identify opportunities to improve business processes, service quality, operational efficiency, and overall profitability.

Qualifications

• Bachelor's degree in Business Management, Marketing, Management, or a related field.
• Minimum 5–8 years of experience in Sales, Business Development, or Operations Management, preferably in manpower outsourcing, manpower services, or the HR services industry.
• Proven track record in business development, client acquisition, sales strategy, and achieving revenue targets.
• Strong experience in B2B sales, client relationship management, commercial negotiations, and business proposal preparation.
• Good understanding of manpower outsourcing business operations, including recruitment fulfillment, workforce deployment, employee management, and service delivery.
• Experience managing operational budgets, project profitability, pricing strategies, and cost control.
• Strong leadership skills with the ability to manage and develop Sales and Operations teams.
• Excellent communication, negotiation, presentation, and problem-solving skills.
• Target-oriented, proactive, and commercially driven with strong business acumen.