Abdi Prasetiyo

I have a strong passion for the professional world, particularly in engaging with people, collaborating within a team, and building positive professional relationships. I strive to remain adaptable in various work situations while upholding a strong work ethic and integrity. In addition, I embrace high moral values and recognize the importance of teamwork. With strong adaptability, I am able to develop confidence in carrying out every responsibility entrusted to me.

Indibiz Solution Expert – Telkom Indibiz Banten - Tangerang - PT. Infomedia Nusantara (Telkom Indibiz) - Banten - Tangerang

(2025-01)

As an ISE Telkom Indibiz, I'm responsible for providing the best recommendations and solutions to Telkom customers in meeting their connectivity and digital service needs. I ensure excellent service delivery to support customers business operations through Telkom's innovative products and solutions. I also focus on maintaining strong customer relationships, expanding Telkom's business reach by collaborating with communities and corporate partners, and ensuring smooth coordination across internal divisions to achieve company KPI targets effectively.

Front Office Support – FOS Grapari Telkomsel - PT. Infomedia Nusantara (FMC Indihome by Telkomsel) - Grapari Telkomsel

(2024-01)

Input transactions to change the indihome service, make sure all orders are in accordance with the company's rules. Making monthly sales reports of Indihome and Telkomsel services. Making monlthly presentations for Indihome service performance to my teams. Ensure customer complaints are handled quickly and accurately and build team collaboration with other divisions to support so that the services that customers get can have a good experience in enjoying Indihome and Telkomsel services.

Customer Service Representative – CSR Plasa Telkom - PT. Infomedia Nusantara (Telkom Indonesia) - Plasa Telkom

(2021-01 - 2023-12)

Serves customer requests related to Indihome Telkom service products, both for home telephone service and Indihome fiber optic internet. Ensure that the services provided to customers are in line with the company's requirements and increase customer satisfaction in good service. Offering and selling products directly to customers for the best internet experience available.

Being an internet consultant for customers so that customers feel a positive impact on the products and services provided. Collaborate with other divisions to ensure that the services provided remain optimal and tailored to customer needs.

Staff Warehouse - PT. Thunder Production Indonesia

(2020-01 - 2020-12)

Create a report on the availability of goods in the warehouse. Create an entry and exit letter. Maintain and oversee the receipt and processing of inbound stocks and select orders from the stock and manage them. Do inventory records with the management.

Public Relations (Pertamina, SKK Migas, Mensesneg, PT. Pelni) - PT. Kenawaenergi

(2019-01 - 2021-12)

Create and compile training schedules. Ensure every activity runs well and on time. Cooperate with various parties to support the security and comfort of activities.

Visual Merchandiser (Craft Heinz ABC) - PT. Indolima Perkasa

(2018-01 - 2018-12)

Set up and display the product to make it look neat, clean, and beautiful. Makes it easier for consumers to choose and pick up the items they want according to their needs. Making a layout to decorate the dealer's booth to attract a customer's interest in buying our products. Ensure that the stock is sold well in line with the company's target.

Bachelor - Literature - University of Pamulang (2014-01 - 2019-04)