Abdul Rosyid

Salesforce Solution Architect and Business Analytics Leader with 13+ years of experience in enterprise technology, CRM transformation, solution architecture, business analytics, data integration, and enterprise systems across telecommunications, consulting, banking, and large-scale enterprise environments. Strong hands-on experience in Salesforce Sales Cloud, Service Cloud, Salesforce Flow Automation, Apex, CRM analytics, enterprise integration, and customer lifecycle reporting. Currently leading business analytics and Salesforce CRM initiatives at PT Link Net Tbk, supporting enterprise sales operations, analytics automation, customer data management, and strategic reporting.

Head of Business Analytics and System | Linknet | 2023 - Present

• Lead enterprise business analytics and Salesforce CRM initiatives across sales and customer operations.
• Design Salesforce reporting and analytics covering Sales Pipeline, Revenue, AR, Sales Order Analysis, and PMO dashboards.
• Drive Salesforce data integration and business process improvements.
• Manage the enterprise business analyst team and stakeholder reporting

CRM System Data Analyst | Infra Solusi Indonesia (Lippo Group), a subsidiary of Linknet | 2022 - 2023

• Improved Salesforce CRM business processes and analytics.
• Built dashboards for Sales Performance, Sales Marketing, Work Order, and MRC Net Add.
• Performed data cleansing and CRM data modeling.

Data Scientist and Warehouse Management | Lippo Karawaci (Lippo

Group) | 2021 - 2022

• Analyzing sales orders from the sales system.
• Conduct buyer analysis from surveys
• Data cleansing
• Data clustering
• Report and Dashboard with Tableau Desktop o Lead Generation o Weekly Sales Report o Sales OrdeR

Salesforce Solution Architect | Trimitrasis | 2020 - 2021

• Responsibilities Product presentations and demonstrations, Support with technical qualification of sales opportunities
• Provide answers to (technical) questions in a Request for Information(RFI) or a Request for Proposal(RFP)
• Build custom demonstrations, deliver Proof Of Concepts(POC)
• Provide first-line technical support for software evaluations and/or pilot projects
• Prepare software order forms (providing feature codes and product information), monitor accurate and correct delivery of software sold
• Build a technical relationship with prospects or existing customers
• Assists with the qualification of the opportunities and/or identification of target accounts
• Implementation and configuration of Sales Cloud and Service Cloud

Project Experience:

• Telkomsel
• iForte
• Linknet
• Eiger

Salesforce Product Manager | PhinCon | 2018 - 2020

• Responsibilities Product presentations and demonstrations, Support with technical qualification of sales opportunities
• Provide answers to (technical) questions in a Request for Information(RFI) or a Request forProposal(RFP)
• Build custom demonstrations, Deliver Proof Of Concepts(POC)
• Provide first-line technical support for software evaluations and/or pilot projects
• Prepare software order forms (providing feature codes and product information), monitor accurate and correct delivery of software sold
• Build a technical relationship with prospects or existing customers
• Assists with the qualification of the opportunities and/or identification of target accounts

Technical Delivery Manager / Solution Architect | Fusi Solution | 2014 - 2018

• Responsibilities Product presentations and demonstrations, Support with technical qualification of sales opportunities
• Provide answers to (technical) questions in a Request for Information(RFI) or a Request for Proposal(RFP)
• Build custom demonstrations, deliver Proof Of Concepts(POC)
• Provide first-line technical support for software evaluations and/or pilot projects
• Responsible for planning, executing, and delivering services
• Responsible for project scope, schedule, and resource allocation
• Design Solution Architecture
• Gathering and Evaluating User Requirements, In Collaboration with the Project Manager and Technical Lead.
• Analyzing clients' existing systems and business models
• Translating client requirements into highly specified project briefs
• Providing solutions, suggestions, and direction for the technology design or architecture platform.
• Tasked with reviewing and mapping solutions with agreed requirements.
• Be a mediator and communicator between users and developers, and ensure products meet the requirements agreed upon.

Project Experience:

• Telkomsel
• Gudang Garam
• Icon Plus
• Bank Muamalat
• Jasa Raharja
• TransJakarta
• Badan Informasi Geospasial

Senior Technical Consultant / Senior Programmer | Lentice Solution | 2009 - 2014

• Oracle Identity Management implementation
• Java integration development and enterprise system support

Project Experience

• Directorate General of Immigration
• Directorate General of Taxation
• Panin Bank
• Mandiri Bank
• PT. Indo Tambang Megah
• Indosat Ooredoo Hutchison
• Telkomsel

Binus University | Master of Information Technology (2018 – 2020)

STMIK LPKIA Bandung | Bachelor of Informatics Engineering (2004 – 2009)