Adelia Suwarso

Dynamic and customer-focused Guest Relations Officer with experience in high-energy nightclub environments. Skilled in delivering exceptional guest experiences, managing VIP services, and handling guest relations with professionalism and efficiency. Proven ability to coordinate with operations teams, resolve issues quickly, and maintain a welcoming and vibrant atmosphere.

Strong communication and interpersonal skills, with a passion for hospitality and creating memorable nightlife experiences. Adaptable to fast-paced settings and committed to maintaining high service standards and customer satisfaction.

Guest Relation Officer at Embassy (Night Club, Bar and Lounge) (2024-08 – 2025-02)

• Greeted and assisted guests, managing reservations and ensuring smooth seating arrangements
• Delivered exceptional customer service to enhance guest experience and satisfaction
• Handled guest complaints professionally and resolved issues in a timely manner
• Coordinated with bar, service, and security teams to maintain efficient operations
• Promoted VIP services, events, and premium offerings to increase revenue

Guest Relation Officer at Beerteman (Night Club, Bar and Lounge) (2022-03 – 2024-06)

• Welcomed guests and created a positive first impression in a high-energy nightlife environment
• Managed VIP guests, including table arrangements and personalized service requests
• Maintained strong guest relationships to encourage repeat visits and customer loyalty
• Supported event operations by coordinating guest lists and entry flow during peak hours
• Ensured compliance with venue policies, including dress code, age restrictions, and capacity limits

Social Media Specialist at Event Planning Organizer (2021-08 – 2022-02)

• Identify event objectives and target audience.
• Plan different types of events, including corporate conferences, weddings, trade shows, fundraisers, product launches, and private parties.
• Create and manage event budgets, ensuring cost-effective planning.
• Negotiate contracts with vendors, venues, caterers, and suppliers.
• Track expenses and ensure financial compliance.
• Oversee logistics such as seating arrangements, décor, equipment rentals, and security.
• Hire and manage vendors, including caterers, decorators, photographers, and entertainment.
• Ensure vendors meet contractual obligations and deliver quality services.

Bachelor of Journalist in Journalism – UIN Syarif Hidayatullah