Adzra Nafisa

Customer Service professional with proven experience in the banking sector and current expertise in export–import. Highly skilled in handling customer inquiries, resolving issues efficiently, and maintaining accurate documentation. Able to coordinate shipments and ensure smooth communication between customers, government, forwarders, and internal teams.

Account Executive - Gen Logistik Indonesia

(2025-12)

• Conduct prospecting activities to identify potential customers requiring domestic or international shipping services.
• Present and offer products or services to prospective clients.
• Actively and professionally follow up on all potential leads.
• Prepare pricing proposals (quotations) tailored to customer requirements.
• Collaborate with internal teams—including Marketing, Finance, Operations, and Project Teams—to ensure all client needs are met.
• Manage customer complaints and provide prompt, effective solutions to maintain high levels of customer satisfaction.
• Ensure all services delivered comply with the agreed terms and service standards.

Customer Service Officer - Bank Central Asia

(2020-10 - 2023-10)

• Provide friendly and responsive customer service over the phone or in person at a bank branch.
• Handle customer questions, complaints and requests in a timely and professional manner.
• Provides information about banking products and services, including account opening, loans, credit cards, and investments.
• Assist customers in resolving problems related to their accounts, such as transaction errors or card blocking.
• Ensure compliance with banking policies and procedures, as well as applicable regulations.
• Manage customer service queues and maintain fast response times.
• Identify opportunities to improve customer experience and provide feedback to management.
• Collaborate with other departments such as marketing, sales, and compliance to ensure consistency in customer service.
• Increase knowledge about bank products and services through continuous training and learning.

Customer Service Import - NIPPON EXPRESS

(2023-11 - 2025-12)

• Handling inquiries and complaints from customers regarding shipments, order status, and import procedures. This includes responding to phone calls, emails, and messages from customers.
• Collaborating with the logistics team to ensure timely delivery of goods in compliance with applicable import regulations. This also includes monitoring shipment status and providing updates to customers.
• Ensuring all necessary documents for the import process (such as invoices, bills of lading, and customs documents) are prepared and managed correctly.
• Addressing issues that may arise during the shipping process, such as delays, damaged goods, or customs problems.
• Providing customers with information about import procedures, costs, and regulations that must be followed.

Admin Import (Intern) - Prathama Line Logistics

(2020-01 - 2020-06)

• Provide general administrative support to the import department as needed.
• Learn about customs procedures and applicable international trade regulations.
• Participate in training and learning provided by senior staff to develop an understanding of the logistics and import-export industry.
• Perform administrative tasks such as document archiving, data processing, and email management.

Diploma - International Trade - Politeknik APP Jakarta (2017 - 2020)