Afif Alie

Administrative and Warehouse proffesional with over 2 years of experience in logistics, warehouse operations, customer service, and administrative support. Experienced in inventory control, stock taking, shipment documentation, operational reporting, data entry, and customer handling. Familiar in microsoft excel and warehouse administration with strong attention to detail and organizational skills

CUSTOMER SERVICE & CONTACT CENTER at PT. TRIMATRA POESAKA SANDJAJA (2024-04 – 2025-04)

• Handled up to 20 customer inquiries daily via phone, WhatsApp and email.
• Handled cusotmer compalints professionally by providing effective solutions and ensuring timely resolution.
• Coordinated with warehouse and operations teams
• Tracked shipement status twice daily by coordnating with delivery drivers to ensure timely delivery to customers

WAREHOUSE ADMINISTRATOR at PT. TRIMATRA POESAKA SANDJAJA (2025-05 – 2026-04)

• Managed warehouse administration by preparing up to 5 delivery orders, 5 shipment manifests, and 40 shipping labels daily while ensuring accurate documentation and timely shipment processing.
• Maintained inventory accuracy by performing stock taking, inventory control, packing, inspection, and labeling of up to 50 packages (colli) daily while applying FIFO and FEFO inventory management principles.
• Monitored shipment status, coordinated with warehouse staff and delivery drivers, and scheduled pending shipments to ensure on-time dispatch and delivery.
• Prepared daily operational expense reports for 4 delivery drivers, maintained administrative records, and generated daily and monthly operational reports using Microsoft Excel.
• Updated shipment and inventory records in the company system, maintained document filing, and ensured data accuracy to support efficient warehouse operations.

WAREHOUSE ADMINISTRATOR at J & T Cargo Jakarta (2026-05 – 2026-07)

• Retrieved and updated up to 30 shipment records daily from the company system into Microsoft Excel, ensuring data accuracy and supporting operational reporting.
• Recorded driver attendance, distributed daily operational allowances to delivery drivers, and prepared operational expense reports using Microsoft Excel.
• Prepared up to 5 shipping labels daily and processed approximately 60 inbound and 70 outbound shipments through the warehouse scanning system to ensure accurate shipment tracking.
• Responded to customer inquiries and resolved complaints from up to 5 customers daily via WhatsApp and WeChat, providing timely and professional support.
• Performed packing and labeling for up to 20 packages daily while maintaining organized weekly document archives and reporting administrative records to management.

Bachelor in Islam Education Management – STAIZA Jakarta (2019-09 – 2023-09)