Agung Pratama

Data-driven professional with a multidisciplinary background spanning information systems, data engineering, entrepreneurship, and applied research. Currently completing a Master's degree in Data Science while working as an L2 Support Data Engineer, managing large-scale data systems built on Hadoop, Hive, and PySpark. Combines hands-on technical expertise in data pipelines, workflow orchestration, and web scraping with independent business ownership experience and academic research in natural language processing and topic modeling.

Comfortable operating across the full data lifecycle, from raw data collection and infrastructure management to analysis and decision-support reporting.

L2 Support Data Engineer / Support Surveillance at PT Dua Empat Tujuh (2024 – 2026)

Engagement: ITAIML Telkomsel

• Conducted daily surveillance and monitoring of data pipelines supplying AI/ML models, ensuring real-time data availability and compliance with business SLAs.
• Developed custom analytical scripts for anomaly detection and automated validation of data pipeline outputs, ensuring data integrity before AI model consumption.
• Performed advanced L2 incident triage, analyzing job schedule failures and system errors, and coordinated directly with the L3 team for critical issue escalations.
• Executed operational scripts using Python and Bash for rapid incident mitigation, system log extraction, and data workflow recovery.
• Managed issue resolution tracking via ticketing systems and documented daily technical workarounds to enrich troubleshooting SOPs.
• Tech/Tools: Hadoop, Hive, PySpark, PostgreSQL, Python, Bash, Apache Airflow, Apache NiFi, Docker, Kubernetes, Jira.

L2 Support Data Engineer / Support Surveillance at PT Dua Empat Tujuh (2024 – 2026)

Engagement: Data Platform Telkomsel – Huawei Cloud Platform

• Supported the Tech Lead during project initiation, including designing SOPs and analyzing daily user request workflows.
• Extracted and processed operational data using Python scripts integrated with Hugging Face LLMs (Zero-Shot Classification) for automated categorization of user requests.
• Developed an automated reporting system generating HTML-based dashboards to visualize classification results.
• Mapped job execution access rights for core applications based on AI classification outputs, enabling appropriate request handling without direct core app access.
• Designed a cross-divisional request tracking workflow using Microsoft Power Automate, Microsoft Lists, and Google Sheets (Pivot), accelerating response times.
• Tech/Tools: Microsoft Power Automate, Microsoft Lists, Python, Google Sheets, Hugging Face (Zero-Shot Classification), Lucidchart, Figma.

Business Owner, Guava Fruit Supplier at Family Business (2020 – 2024)

• Operated an independent fruit supply business in partnership with family, managing end-to-end operations from sourcing to distribution.
• Directly supervised and coordinated a team of 2 employees, overseeing daily operations and logistics.
• Managed procurement, pricing, and inventory planning to maintain consistent supply and profitability.

Frontend Developer - INTERN at PT Sentra Support Service (2022-01 – 2022-05)

• Executed front-end development tasks for the InboxED project, translating design concepts into functional websites.
• Applied HTML, CSS, JavaScript, and PHP to ensure seamless integration of design elements.
• Collaborated with team members and project leads to align development work with design requirements.

Accountant - INTERN at Kantor Akuntan Publik Justinus A. Sidharta (2019-07 – 2019-09)

• Organized and archived financial documents systematically, including original records for retrieval.
• Prepared and structured documents for data entry into Excel.
• Conducted stock opname at client companies to verify inventory accuracy.

Accountant - INTERN at PT Agronusa Jaya Mandiri Lestari (2019-01 – 2019-04)

• Conducted vouching on transaction evidence.
• Verified the authenticity and consistency of financial transactions through detailed record scrutiny.
• Traced entries from the general ledger to physical documents to validate financial statements.

Master of Science in Data Science – Universitas Mercu Buana, Jakarta (2025)

Bachelor in Information Systems – Universitas Mercu Buana, Jakarta (2020 – 2024)