Nurzahidah Mulkan

A detail oriented Freelance Data Annotator with hands on experience in content labeling, classification, and verification across multiple AI driven projects. Proven ability to handle high task volumes while maintaining accuracy and compliance with project guidelines. Currently working in the AI industry, supporting data and model development through precise labeling and verification.

Comfortable working independently in fast paced, deadline driven environments, consistently delivering high quality results.

Video Diversification Labelling (VDL) Annotator at ThothAI (2025-01 – Present)

• Classified 700–900 short form video clips per day, analyzing content context and tagging videos using predefined keywords and a multi tier taxonomy (Tier 1–Tier 3)
• Categorized content across 15–18 primary content domains with 50+ subcategories, including TV/Film (anime, movies, TV series), sports, music, lifestyle, beauty & style, short drama, performance, and talent based content
• Applied single label judgment to ensure accurate and consistent classification aligned with content guidelines and quality standards
• Identified and handled non standard content, including advertisements, non classification videos, foreign language content, and reportable cases
• Maintained high accuracy while working efficiently in a high volume, deadline driven environment
• Demonstrated strong attention to detail when labeling content used by large-scale digital platforms

E-Commerce Knowledge Graph (ECKG) Annotator at ThothAI (2024-11 – 2024-12)

• Ensure that the Brand Word (BW) aligns with the Brand Name (SBN) standards for verification
• Conduct searches across four platforms (Google, Shopee, Lazada, and Amazon) to confirm the presence of the brand on these platforms
• Perform quality assurance (QA) rounds to ensure accuracy
• Handle diff cases
• Participate in the blind moderation project to verify data integrity
• Communicate with the team manager regarding daily targets, with an average task completion range of 260 to 360 tasks

E-Commerce Data Annotator at ThothAI (2024-07 – 2024-09)

• Verify TikTok product images in compliance with SOP standards
• Review and verify picture safety to maintain user experience integrity
• Ensure all approved and rejected tasks align with established guidelines
• Communicate with the team manager regarding daily targets, with an average task completion range 465 to 508 tasks

KYC Analyst at Bank Neo Commerce (2021-06 – 2023-05)

• Handle end to end KYC process through customer data validation
• Outperformed due diligence process as part of business compliance
• Responsible for KYB approval and rejection decision process within 1 minutes
• Succesfully achieved daily target of keeping mistakes less than 2%

Collections Agent at Akulaku (2020-03 – 2021-01)

• Probing 100+ customers calls on daily basis to collect user's remaining debt
• Negotiate with user to convert debt to repayment
• Create report of every call on the system
• Bridging complaints from end user to organizations customer service team

Collections Agent at FinAccel (2019-01 – 2019-09)

• Achieved daily target of ensuring phone calls are picked up more than not picked up
• Handle 100+ customers calls on daily basis to collect user's remaining debt
• Negotiate with user to convert debt to repayment
• Create report of every call on the system
• Bridging complaints from end user to organizations customer service team

Bachelor's Degree in Communication – Universitas Terbuka (2022)