Supply Chain Executive Order Management at Love, Bonito (2026-04 – Present)
- Managed ITR (Inventory Transfer Request) creation for MY, ID, and PH markets (Replenishment, Paperbag, NAL) with no delays, implementing structured STRO/Paperbag Trackers for visibility.
- Streamlined the ID Sponsorship order flow to align with SG standards, introducing a DTW-based bulk-upload process that reduced processing time from 5 minutes per order to a single batch upload.
- Reduced Magento holding window from 48 hours to 1 hour for LBID, optimizing committed inventory release and resolving out-of-stock (OOS) challenges.
Supply Chain Executive DC at Love, Bonito (2025-05 – 2026-04)
- Handled over 4,400+ customer returns across 7 international markets (SG, HK, PH, MY, INTL, US, ID) while maintaining an average processing lead time of under 1 day.
- Processed 1,676 customer requests in 1H 2025, maintaining a 96.5% overall SLA achievement for refunds, replacements, and OOS management via SAP and Magento.
- Managed end-to-end inbound operations and Dock-to-Stock processes for ID & MY, consistently achieving 1-3 days SLA during peak seasons.
Supply Chain DC at Love, Bonito (2024-07 – 2025-04)
- Processed regular and priority Purchase Orders (PO) and Sales Orders (SO) across MY, ID, and PH markets utilizing SAP with an average of 0 days lead time.
- Created and tracked over 340 Sales Orders (SOINF) in a 6-month period for KOL and marketing campaigns, actively coordinating with 3PLs to prevent campaign delays.
- Played a key role in Phase 2 of the 3PL Migration to Maersk, overseeing warehouse relayout, asset transfer, and stock alignment.
Warehouse Assistant (Inbound WH) at Love, Bonito (2024-01 – 2024-06)
- Managed receiving lead time system, achieving an average of 6.4 days lead time (exceeding the 9-day benchmark) for complex formal and informal shipments. Successfully coordinated 107,000+ units of inbound shipments.
- Supported the SAP system migration from MitraIT, ensuring real-time order and inventory synchronization during the transition.
- Assisted in Phase 1 3PL Migration by organizing warehouse layout and optimizing storage capacity for seamless asset transfer.
Warehouse Assistant (Full-time) at Love, Bonito (2023-01 – 2023-12)
- Maintained 99.8%+ stock opname accuracy by performing regular audits, resolving variances, and updating WMS and planograms.
- Handled TCO (Transfer Order) to Store fulfillment with 99.95% delivery accuracy, consistently meeting the 3-day lead time benchmark.
- Processed B2C and B2B fulfillment smoothly, reducing order fulfillment lead times and managing out-of-stock (OOS) investigations.
Warehouse Assistant (Contract) at Love, Bonito (2022-02 – 2022-12)
- Assisted in daily warehouse operations, ensuring timely picking, packing, and quality control of e-commerce orders.
- Collaborated with logistics providers to ensure timely last-mile delivery.
Warehouse & Storekeeper at Kamengski (2016-11 – 2021-12)
- Fulfilled 35 to 50 B2C customer orders daily, pulling and preparing products to ensure timely shipments and high customer satisfaction.
- Performed end-to-end warehouse duties including picking, packing, counting, and meticulous record-keeping.
- Created comprehensive daily sales reports and monthly financial reports to support business decision-making.
Logistics Volunteer at Setali Indonesia (2019-05 – 2019-05)
- Organized incoming goods and labeled merchandise according to size, shape, and type for visual display.
Merchandise Volunteer at ARKIPEL Film Festival (2016-08 – 2016-08)
- Prepared exhibition needs, recorded visitor numbers, and generated daily merchandise sales reports.
