Administrative Head at LPK Gemilang (2021-10 – 2026-03)
- Maintaining document compliance by creating & updating records & files
- Monitoring practice material inventory & placing orders when supplies are low
- Delivering top-notch administrative support to staff, enhancing institutional operations
- Managing & optimizing the schedule of meetings & appointments, resolving conflicts to allow ample time for preparation, follow-up, & planning for institutional leadership
- Handling administrative tasks & financial reports for the institution
- Successfully assisted in organizing over 42 programs for Ministries & Government Agencies in culinary arts & hospitality management
Regional Operations Manager at Community Gaming, Inc. (2019-11 – 2021-11)
- Design & manage the format, structure, & schedule for over 70 events in Southeast Asia & Europe
- Develop & implement regulations, policies, & event rules
- Thoroughly evaluate event outcomes to identify areas for performance improvement
- Oversee the event budget to ensure alignment with financial plans
- Minimize technical errors by assessing team performance trends
- Recruit & train operational team members to enhance efficiency & effectiveness
Call Center Supervisor at PT. Megaxus Infotech (2018-10 – 2019-10)
- Utilize CRM software to manage documents & customer databases
- Oversee employee performance to ensure the achievement of accurate sales & productivity goals
- Set a target of 50 calls per shift & monitor performance targets for call center partners
- Enhance the quality of employees in call centers
- Boost efficiency & productivity through effective staff training on customer service protocols & call resolution techniques
- Conduct a monthly performance review with representatives to identify service gaps
- Assign tasks to administrative staff to organize & improve service efficiency
