Amalul Ikram

Dedicated and results-driven Customer Service Specialist with over 3 Years of experience. Proficient in resolving customer inquiries, managing complaints, and fostering positive relationships through effective communication and problem-solving skills. Strong ability to multitask and work under pressure while maintaining a high level of professionalism. Committed to enhancing customer satisfaction and loyalty through proactive engagement and a deep understanding of product and service offerings.

Control Tower Pickup at JNE (2021-10 – 2024-08)

Real-time visibility into shipment status, location of goods, and pickup schedules enabling better decision-making and supply chain efficiency.

• Visibility: A control tower provides real-time visibility into the status of shipments, the location of goods, and pickup schedules, enabling better decision-making.
• Coordination: It facilitates coordination among various parties, such as shippers, Couriers, and Seller, to ensure a smooth pickup process.
• Efficiency Improvement: By monitoring and analyzing data, the control tower helps enhance overall supply chain efficiency.

Social Media Specialist and Warehousers at BUNAYYA SUNNAH CLOTHING (2020-10 – 2021-09)

Social media management and warehouse operations including content creation, community engagement, and strategy development.

• Content Creator: Developing engaging videos that resonate with the target audience
• Community Engagement: Interacting with followers, responding to comments, and fostering a sense of community.
• Strategy Development: Crafting strategies to increase brand awareness, engagement, and follower growth based on Social Media unique algorithms and user behaviors.

Bachelor in Computer Science – University Of Bina Sarana Informatika (2021-08)