Andi Fransela

I am an accomplished professional with experience in sales, vendor management, and team leadership. Since 2025, I have been a dedicated Sales Department at PT Passion Abadi Korpora or Diamond & Co, going above and beyond to ensure that every visitor receives comprehensive product knowledge and strong after-sales support. I thrive in challenging environments, displaying attention to detail and commitment to meeting contractual obligations, as demonstrated by my previous roles as Company Vendors at Kedai Sayur Indonesia Company and Team Leader at Lila Holiday Tour & Travel.

Jewelry Consultant at PT Passion Abadi Korpora (Diamond & Co) (2025-11 – Present)

Handle customers and provide jewelry consultation services with comprehensive product knowledge and after-sales support.

• Handle customers who come to the store
• Educate customers about product knowledge when they are unsure
• Provide options to customers if they are having difficulty making a decision
• Create a sales plan
• Prepare daily, weekly, and monthly sales projections
• Assist customers with resale and trade-in processes

Sales Experience Representative at Ecovacs & Tineco (2024-09 – 2025-11)

Sales representative responsible for client satisfaction, product knowledge, and achieving sales targets for Tineco hand vacuums and Ecovacs robot vacuums.

• Ensure client satisfaction and sales targets are met on a regular basis
• Provide necessary documents and information, such as purchase notes, to facilitate transactions
• Assist clients with post-sales questions
• Stay up-to-date with market trends and changes
• Have thorough product knowledge
• Providing excellent after-sales service, responding quickly to complaints, checking stock opname, etc.
• Achieve individual and group target every month
• Handle complaints & problem solving
• Promoted to Head Store position in less than 1 year
• Selling Tineco hand vacuums and Ecovacs robot vacuums

Sales Representative at Sorcery World (2023-02 – 2024-02)

Sales representative focused on client satisfaction, product knowledge, and achieving sales targets.

• Ensure client satisfaction and sales targets are met on a regular basis
• Provide necessary documents and information, such as purchase notes, to facilitate transactions
• Assist clients with post-sales questions
• Stay up-to-date with market trends and changes
• Have thorough product knowledge, including background, features, pricing, and material composition
• Providing excellent after-sales service, responding quickly to complaints, checking stock opname, etc.
• Achieve individual and group target every month

Company Vendor at Kedai Sayur Indonesia Company (2017-11 – 2020-03)

Vendor responsible for fulfilling partner company requests, ensuring product quality, and optimizing service delivery.

• In accordance with the agreement, complete all requests from the partner company
• Ensure that every product sold to customers is of superior quality
• Accelerate service delivery. Ensure that goods or services are delivered within the specified timeframe
• Improve the quality of your services/optimize performance, through the stages of the quality control process to select which quality goods are good
• Expand the availability services, increasing flexibility by adjusting the production of goods according to client needs

Team Leader at Lila Holiday Tour & Travel (2017-09 – 2024-08)

Team leader responsible for trip planning, participant safety, logistics arrangement, and complaint management for holiday tours.

• Planning a trip. To create a travel plan, also known as an itinerary. This planning includes choosing tourist attractions, activities for the trip, arranging transportation, and even booking accommodations
• Providing Information and Education to Participants
• Ensure the safety of all participants
• Arrange logistical requirements such as transportation, places to eat, tourist attractions visited, and accommodations
• Managing Complaints and Problems
• Establish positive relationships with each group member to help lighten the mood

Bachelor in Communication – University of Bina Sarana Informatika (2015 – 2018)