Andriyani Rumahorbo

Graduate in Accounting from Mercu Buana University Jakarta. Bringing valuable experience from serving as a Contact Center Officer and Business Process Specialist across two firms. Experienced at project development, implementation, and analysis with a keen interest in Project Management. Open to exploring diverse career avenues. Aspiring to contribute to and grow within your team.

Collection & Others Business Process Specialist Implementation Unit (Juli 2018-Des 2021) Oct - Des 2018 : Implemented Telesales Project Area Padang and Solo

Feb - Oct 2019 : Implemented Telecollection Project Branch Bandung 5, Purwakarta, Cikampek, Cirebon

Oct - Des 2019 : Task Force Leader Telecollection Project Scale Up Area Kediri : Kediri, Tulung agung, Madiun, Nganjuk, Tuban, Ponorogo, Blitar

Jan 2020 - Jun 2021 : Implemented BRC Project Branch Jakarta Timur, Jabarteng Area

Jul - Des 2021 : Task Force Leader Surveyor Optimization Project Implemented Branch Jakarta Selatan 2, Pamulang, Bogor, Jakarta Timur

• Trained and socialized Staff, Supervisor and Branch Managerson new project
• Coached branches towards culture changes and monitored project achievement
• Provided weekly updates and discussion with Area Manager about project progress
• Analyzed and problem solving to the project.

Coach Unit (Jan 2022-Maret 2023)

• Efficiently managed reporting and KPI for Coaching unit while training new team members - Review requests for coach team visits and fasilitated for accomodation
• Analyzed project achievements in the coach team area, both business and collection
• 6-monthly regional performance review.

Strategic & Development Unit (April 2023 – Dec 2023)

• Design a new project - Currently innovating in strategic development, working on new telecollection habits
• Assist Adastra Consultant of Czech Republic (ABC) to review of business processes and systems used at BFI Finance

Bachelor Bachelor Degree of Economic

GPA 3.53

• Completed Taxes Brevet A & B in Mercu Buana University
• Completed English Course in Global English Pare, Kampung Inggris Kediri