Angga Prasetya

I have several work experience on information technology (IT) such as IT Business Development, Network Operation Engineer and Technical Project Engineer. With this experience, I am sure that I can give my best contribution

IT Business Development

PT.Neotural Era Graha, Jakarta Selatan analyst what of customer want and make it to as simple application (program) and teach them how to use that program/application (point of sales)

Canvasing (sales door to door) program POS (point of sales)

Presentation the program/application to many prospective customers

Sep 2015 - Oct 2016

Network Operation Centre

PT.

Circlecom Nusantara

Indonesia, Jakarta Selatan

Be the 1st level complaint escalation

Guiding the team to handle multiple complaints efficiently

Keeping the harmony of workplace and be fair to the team members

Making sure that every complaint will be handled in shortest time and precisely

Sending weekly report to higher up

Keeping the morale, confidence, solidarity and compassion of the team that I lead at the maximum state so they will always be ready to handle any complaints

Network Monitoring

Receiving reports of problem from customer from overseas

(Philippines, Hong Kong, USA) both by email, mostly by phone call

Creating ticket on the internal logbook

Updating the ticket for problem details

Making sure the problem case can be closed on the same day or even shorter

Closing the ticket once the problem has been solved

Creating RFO (Reason For Outage) as a report form and sending it to the client

Oct 2016 - Feb 2019

Technical Project Engineer

PT.

Circlecom Nusantara

Indonesia, Jakarta Selatan

Elementary School South of Kebayoran Lama 07 Jakarta, Jakarta

Junior High School 164 Jakarta, Jakarta Selatan

Senior High School 74 Jakarta (IPS), Jakarta Selatan

Computer Science (S.KOM)

Universitas Budi Luhur, Jakarta Selatan

GPA : 3.50

Related Course : Informatics Engineering