IT Network Engineer
Send a job offer directly to this candidate
I have several work experience on information technology (IT) such as IT Business Development, Network Operation Engineer and Technical Project Engineer. With this experience, I am sure that I can give my best contribution
PT.Neotural Era Graha, Jakarta Selatan analyst what of customer want and make it to as simple application (program) and teach them how to use that program/application (point of sales)
Canvasing (sales door to door) program POS (point of sales)
Presentation the program/application to many prospective customers
Sep 2015 - Oct 2016
PT.
Indonesia, Jakarta Selatan
Be the 1st level complaint escalation
Guiding the team to handle multiple complaints efficiently
Keeping the harmony of workplace and be fair to the team members
Making sure that every complaint will be handled in shortest time and precisely
Sending weekly report to higher up
Keeping the morale, confidence, solidarity and compassion of the team that I lead at the maximum state so they will always be ready to handle any complaints
Receiving reports of problem from customer from overseas
(Philippines, Hong Kong, USA) both by email, mostly by phone call
Creating ticket on the internal logbook
Updating the ticket for problem details
Making sure the problem case can be closed on the same day or even shorter
Closing the ticket once the problem has been solved
Creating RFO (Reason For Outage) as a report form and sending it to the client
Oct 2016 - Feb 2019
PT.
Indonesia, Jakarta Selatan
Elementary School South of Kebayoran Lama 07 Jakarta, Jakarta
Junior High School 164 Jakarta, Jakarta Selatan
Senior High School 74 Jakarta (IPS), Jakarta Selatan
Computer Science (S.KOM)
Universitas Budi Luhur, Jakarta Selatan
GPA : 3.50
Related Course : Informatics Engineering
