Aqila Putri

Junior AI & Automation Specialist

Talenta

BogorAnggota sejak 15 Agustus 2026

Generative AILarge Language Models (LLM)Prompt EngineeringAI Testing & Evaluationn8nREST API IntegrationWebhookJSONBasic RPA ConceptsPythonJavaScriptKnowledge Base ManagementCRMGoogle SheetsBasic DatabaseBusiness Process AnalysisProblem SolvingAnalytical ThinkingTechnical DocumentationTeamworkCommunicationChatGPTOpenAI APIGeminiGoogle WorkspaceMicrosoft OfficeNotion

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Generative AILarge Language Models (LLM)Prompt EngineeringAI Testing & Evaluationn8n

Tentang

AI & Automation Specialist with hands-on experience building and managing AI chatbot solutions for customer service in the immigration and foreign workforce sector. Skilled in analyzing business processes, designing automated workflows using n8n, integrating REST APIs, and applying prompt engineering techniques on Large Language Models (LLMs). Comfortable working with knowledge bases, CRM systems, and performing regular testing to maintain response accuracy.

Looking to bring strong analytical thinking and a practical understanding of AI-powered automation to a growing team.

Pengalaman

Junior AI & Automation Specialist at PT ARMB (2024-06 – Present)

Reviewed manual customer service workflows related to foreign worker (TKA) requirements and identified processes suitable for automation.
Recognized recurring customer questions and designed AI-based automation to reduce repetitive manual work.
Designed and built chatbot conversation flows using n8n.
Connected the chatbot to CRM systems through REST API and webhook integration to keep customer data accessible and updated.
Maintained FAQ content and knowledge base entries to ensure chatbot responses stayed accurate and relevant.
Wrote, adjusted, and refined prompts on LLM platforms such as ChatGPT and OpenAI API to generate responses that were clear and useful for end users.
Ran regular testing across different customer question scenarios to evaluate chatbot performance.
Identified weak or inaccurate responses and made improvements to prompts, knowledge base entries, and conversation structure based on findings.
Created technical documentation covering workflow design, test results, and user guides to support system maintenance and onboarding.
Worked closely with operational and development teams to ensure the chatbot solution matched actual business needs.
Provided basic training and guidance to internal users on how to work with the automated workflows.