Arumningtyas

Product Operations and Customer Experience professional with 5+ years of experience in fast-paced edtech environments. Skilled in cross-functional collaboration, customer operations, manual QA testing, workflow improvement, and stakeholder communication. Experienced in supporting product quality and operational efficiency through issue investigation, bug reporting, data monitoring, and process optimization. Strong adaptability in remote and startup work environments.

Product Operations at PT Ruang Raya Indonesia (Ruangguru) (2023-01 – Present)

• Collaborated with product, engineering, and business teams to support product operations and ensure alignment across workflows and timelines.
• Supported operational processes, issue monitoring, and product quality initiatives across multiple platforms including Brain Academy, English Academy, Schoters, Alta School, and Mathchamps Online.
• Conducted manual QA testing to validate product functionality and improve user experience.
• Assisted engineering teams with issue replication, bug reporting, and root-cause identification.
• Monitored product performance metrics and analyzed user feedback to identify operational improvements.
• Maintained operational documentation and workflow standards to support cross-team efficiency.
• Supported process improvement initiatives that contributed to faster issue resolution and improved product quality.

Customer Experience Specialist at PT Ruang Raya Indonesia (Ruangguru) (2019-01 – 2023-01)

• Managed customer inquiries and issue resolution through phone, email, chat, and social media channels.
• Coordinated with internal teams to ensure timely resolution of customer concerns.
• Recorded customer feedback and operational issues to support service improvement initiatives.
• Analyzed recurring customer issues and escalated critical cases appropriately.
• Contributed to maintaining positive customer experience in a high-volume operational environment.

Consultant at PT Ruang Raya Indonesia (Ruangguru) (2018-01 – 2019-01)

• Conducted consultations with students, parents, and schools to recommend suitable learning solutions.
• Presented product offerings and premium subscription plans to prospective customers.
• Managed customer follow-up through phone, WhatsApp, and email communication.
• Supported customer conversion and relationship-building initiatives.

Bachelor in Faculty of Economics – Islamic University of Indonesia (2012-01 – 2016-01)