Asep Dani Suherman

At RSUD KEBAYORAN BARU, I spearheaded IT support, enhancing system performance and user satisfaction through strategic upgrades and effective problem-solving. Leveraging skills in network troubleshooting and exceptional communication, I significantly reduced downtime and fostered a secure, scalable IT environment. My proactive approach and ability to negotiate with vendors underscored a commitment to continuous improvement and cost efficiency.

Talented Technical Support

Representative with gift for understanding needs of both business and home users. Proven skill in resolving problems quickly on first call.

IT Helpdek / Support Engineer - RSUD KEBAYORAN BARU - Jakarta

(2018-01)

• Installed, configured, tested and maintained operating systems, application software, and system management tools.
• Improved IT system performance by implementing proactive maintenance processes and timely upgrades.
• Reduced downtime by quickly diagnosing and resolving hardware, software, network issues.
• Increased user satisfaction through effective communication and timely resolution of support tickets.
• Managed inventory of computer equipment, standardizing hardware configurations for ease of maintenance and scalability.
• Maintained detailed documentation of technical issues, resolutions, and knowledge base articles for future reference.

Diploma III - Teknik Elektronika/Electrical Engineering - Politeknik Tugu Jakarta (2015)

Associate of Science - System Information - STMIK JAKARTA STI&K (2026-12)