Asriny Salasa

Communication Studies graduate with hands-on experience in secretarial support, office administration, and interdepartmental coordination. Proven ability to manage correspondence, prepare meeting minutes, maintain documentation, and communicate professionally with internal and external stakeholders. Detail-oriented, organized, and adaptable in dynamic work environments.

Customer Service Center Intern (CSCI) — via Kemnaker Internship Program at PT Asuransi Jiwa Indonesia Financial Group (IFG Life) (2025-11 – Present)

• Processed up to 300 policy documents/day via verification, scanning, SAE processing, and JL-Indo data entry with 100% accuracy.
• Liaised between internal teams and external parties (branch offices, banks), ensuring responsive, professional communication.
• Managed policy submissions and escalation cases via Outlook, ensuring timely follow-up with relevant teams.
• Coordinated daily operations through Microsoft Teams and Outlook (chat, phone, and email correspondence).
• Achieved a 95% first-contact resolution rate through quick analysis and coordination on daily cases.
• Maintained confidentiality of customer data and company information per operational procedures.

Public Relations Intern at Ministry of Marine Affairs and Fisheries of Republic Indonesia (KKP) - Directorate General of Marine and Fisheries Product Competitiveness (PDSPKP) (2024-07 – 2024-09)

• Supported division administration through meeting minute taking, document submission, and systematic archiving in a shared Google Drive.
• Served as communication liaison between division leadership, internal teams, and external partners.
• Contributed to 8 fisheries education posters and 7 promotional videos for a national TikTok campaign

General Secretary (Served Two Consecutive Terms) at Badan Perwakilan Mahasiswa (BPM) FIKOM-KMUP (2023-03 – 2025-02)

• Drafted and managed 20+ official letters and administrative documents per month for student organizations, faculty units, and external organizations.
• Managed incoming and outgoing correspondence, including scanning, archiving, and document maintenance in Google Drive.
• Drafted and distributed KBBI-standard meeting minutes to 23 BPM members via WhatsApp and Google Drive.
• Presented meeting reports at monthly internal BPM meetings (23 members) and bi-monthly coordination meetings with the Student Senate (40+ participants).
• Reviewed proposals and accountability reports (LPJ) for compliance, and prepared disposition letters for approved activities.
• Coordinated meeting schedules, facilitated in-person and Google Meet sessions, and maintained confidentiality of organizational information.

Secretary at Communication Mentoring (COMMENT) Program, SEMA FIKOM-KMUP (2022-09 – 2022-11)

• Recorded weekly meeting minutes and managed attendance documentation for 40 committee members.
• Drafted official correspondence to support event administrative needs.
• Prepared activity proposals and Compiled the final accountability report (LPJ) for a hybrid mentoring program attended by 335 new students.

Bachelor of Communication Studies in Communication Studies – Pancasila University (2021-08 – 2025-09)