Azra

I am an Arabic Literature graduate from the University of Indonesia with experience in marketing operations, executive support, cross-department coordination, proofreading, translation, and international stakeholder communication. I am currently working as Deputy Manager of Marketing Operations at PT Golden Tekstil Indonesia, where I handle process improvement, SOP development, KPI reporting, manpower planning, onboarding, project coordination, and performance monitoring.

My Arabic ability is mainly in Modern Standard Arabic/Fusha, especially for reading, writing, proofreading, and translating formal texts. I also have experience as a Liaison Officer for lecturers from the Kingdom of Saudi Arabia and helped translate business documents during my role as Secretary to the President Director for a company project to establish a manufacturing company in Egypt. I am detail-oriented, used to working with confidential documents, and able to complete tasks within deadlines.

PT Golden Tekstil Indonesia: Deputy Manager of Marketing Operations

Jun 2025 – Present

Analyze end-to-end sales and marketing processes and improve SOPs to align with business, audit, and operational requirements.

Build spreadsheet dashboards for manpower, KPI, sales contracts, revenue, invoices, and overdue invoices to support reporting and management decision-making.

Manage manpower planning, recruitment coordination, user interviews, training, onboarding, and capability-building for the Marketing Department.

Create a Balanced Scorecard-based KPI framework for nine Marketing sub-departments and develop the Performance Appraisal SOP.

Support company projects, including trading company and retail company establishment, by preparing business process mapping, process flows, SOPs, timeline monitoring, and RCA for missed timelines.

Coordinate with Supply Chain, Production, Finance, HR, and management for action item follow-up, PDCA, and improvement projects.

PT Golden Tekstil Indonesia: Secretary to President Director

Jul 2024 – Jun 2025

Worked directly with the President Director to monitor cross-department activities and ensure execution aligned with management direction.

Arranged meetings, recorded action items, managed follow-ups, and supported cross-department coordination.

Helped translate documents related to a company project to establish a manufacturing company in Egypt.

Supported workflow and SOP improvements to make daily operations more organized and efficient.

Handled sensitive documents and information with confidentiality.

King Salman Global Academy for Arabic Language: Liaison Officer

Jul 2023 – Sep 2023

Facilitated communication between lecturers from the Kingdom of Saudi Arabia, King Salman Global Academy for Arabic Language, University of Indonesia, and Indonesian stakeholders.

Provided daily support and coordinated activities for the lecturers during the program.

Led a team of 13 students from the University of Indonesia.

Erlangga Publisher: Freelance Proofreader

Jul 2023 – Mar 2024

Proofread Arabic textbooks and exam materials for elementary, middle, and high school levels.

Assisted in creating Arabic exam materials for student learning and evaluation.

University of Indonesia: Bachelor of Humanities, Arabic Literature

Jul 2020 – Jan 2024

GPA: 3.88/4.00