Bagus Satiawan

A highly motivated, adaptable and performance-driven Customer Success with experience in managing multiple accounts, developing & execute client on-boarding processes. Having experience as QA also gives me broader perspective in comprehending and communicating technical concepts to clients or cross-function internal teams. I am a fast learner and customer oriented with good communication and problem-solving skills.

Focused on building excellent productive relationships with clients, working to identify their needs, quickly resolve issues and to assure their business needs are met.

5+ Years as Senior Customer Success – Responsibilities includes:

• To conduct onboarding process for new clients (account setups and implementations)
• To deliver product training and tutorials
• To act as a clients’ main point of contact post-sales
• To conduct regular check-ins with clients & providing reports and reviews
• To monitor usage data and encourage feature adoption
• To proactively address signs of churn risk
• To manage contract renewals and seek upsell/cross-sell opportunities

Diploma in information technology