Beatrix Yosephine

Led daily retail operations at Plaza Indonesia store, overseeing staff performance, scheduling, and service standards to ensure consistent execution Managed inventory control, stock availability, and visual merchandising to maintain strong in-store performance and brand presentation Oversaw consignment store operations, ensuring product availability, display consistency, and alignment with brand standards across multiple retail touchpoints

Retail Operations & B2B at PT. Reka Cipta Adhidrawa (OAKEN LAB) (2024-05 – Present)

• Led daily retail operations at Plaza Indonesia store, overseeing staff performance, scheduling, and service standards to ensure consistent execution
• Managed inventory control, stock availability, and visual merchandising to maintain strong in-store performance and brand presentation
• Oversaw consignment store operations, ensuring product availability, display consistency, and alignment with brand standards across multiple retail touchpoints
• Coordinated cross-functionally with logistics, marketing, and retail teams to execute product launches, campaigns, and in-store activations
• Monitored stock levels and sales performance across channels, supporting operational decisions and replenishment planning
• Managed B2B client accounts, handling order processing, fulfillment coordination, and shipment tracking
• Supported execution of brand events and retail activations, ensuring smooth on-ground operations

Client Advisor at PT. Graha Citra Prima (BALENCIAGA) (2023-04 – 2023-10)

• Delivered high-standard customer service in a luxury retail environment while consistently achieving individual sales targets
• Built and maintained strong client relationships to support repeat business and long-term customer engagement
• Supported store operations including stock handling, replenishment, and display

Store Supervisor at PT. Pomelo Busana Indonesia (POMELO Fashion) (2020-10 – 2023-01)

• Supervised and developed a team of Sales Advisors, managing staff performance, scheduling, and daily operations to achieve sales targets
• Assisted Store Manager in overseeing store operations including sales, customer experience, merchandising, and inventory management
• Coordinated with cross-functional teams (Merchandising, VM, Customer Service, Warehouse) to ensure smooth execution of store operations
• Maintained high standards of store presentation and customer experience, contributing to consistent sales performance
• Selected as part of Pomelo Indonesia's first retail team, supporting store setup and translating operational materials (Playbook & SOP)

Fashion Dept. & GMS Dept. Supervisor at PT. Akur Pratama (YOGYA Group) (2018-01 – 2020-03)

• Managed a team of Sales Assistants/SPGs, providing supervision, training, and performance monitoring
• Prepared sales and performance reports, identifying gaps and supporting action plans to improve results
• Led daily floor operations including sales, merchandising, and customer service
• Maintained accurate inventory management and stock control to minimize discrepancies

Bachelor of Political Science in International Relations – Universitas Katolik Parahyangan (2010-08 – 2014-07)