Bethania Audrey

Customer service professional with approximately 2 years of experience in handling guest relations and service operations. Positive personality with warm attitude and collaborate teamwork ensuring excellent customers satisfication. Strong in communication, problem solving, and delivering professional service standards. I have been always motivated and willing to learn or explore about new challenges.

Front Office - Front Office

(2025-04)

• Good greeting and professionally guest services
• Organized schedule, daily data, and operating system booking (Fresha)
• Handle administrative as transactions, payment, complains, and mantain ratings
• Provide information regarding treatments & upselling
• Work closely with team with SOP
• Backup as therapist while urgently needed. (Training Experienced)

Digital Marketing Internship

(2025-03 - 2025-04)

• Social media engagement (Instagram and Tiktok)
• Handle reservation, customer service, and research and Indetify customer needs
• Make strategy and campaign trends
• Sales representative in restaurant (place survey/testfood)
• Able to backup kitchen department as Cook helper

Event Freelancer

(2023-01 - 2024-12)

• Help to manage about ingredients stocks, buy ingredients, survey market
• Handle kitchen preparation (cutting, washing, peeling)
• Running event
• Maintain cleanliness kitchen area
• Handle customer as cashier when needed

Student Tutor

(2023-01 - 2023-12)

• Teach math for elementary student
• Provide tryout and evaluation studies
• Motivating student to study and do homework as well

Senior High School - Penabur Gading Serpong (2019-01 - 2022-12)