Carolus Sigit

Entry-level SAP Functional Consultant candidate with academic background in International Relations and more than 8 years of experience in customer-facing, service, and operational support roles. Possesses foundational knowledge of SAP S/4HANA business processes, strong communication skills, and a structured, process-oriented mindset. Highly motivated to develop a career as a Junior SAP Functional Consultant, with particular interest in cross-functional integration and end-to-end business processes.

Freelance Marketing Property & Online Driver (GRAB) at Self-Employed (2017-03 – Present)

• Promoted property listings (land and residential) through online marketplaces and social media platforms.
• Managed end-to-end customer interactions including inquiries, order handling, delivery coordination, and issue resolution.
• Operated in high-volume service environments while maintaining accuracy, responsiveness, and customer satisfaction.
• Developed strong skills in process execution, time management, and customer-oriented problem solving.

Family Business Support – Food & Beverage Sales at Family Business (2010-07 – 2017-01)

• Assisted daily operations of small-scale food and beverage business in an office environment.
• Supported sales transactions, basic inventory handling, and customer service.

Teacher (Internship) at MIKA Foundation (2009-10 – 2010-06)

• Taught science, basic computer skills, and physical education to elementary students (Grades 4–6).
• Delivered structured lesson plans and adapted teaching methods to varied student capabilities.
• Strengthened communication, documentation, and presentation skills.

Call Center Staff (Contract) at PT Indosat Tbk (2008-05 – 2008-11)

• Provided technical and product-related information for Indosat StarOne CDMA services.
• Resolved customer issues by following defined service procedures and escalation flows.
• Developed experience in handling structured processes and service-level expectations.

Marketing Communication Staff (Internship) at PT Indosat Tbk (2006-08 – 2006-09)

• Supported marketing communication activities and promotional programs.
• Assisted internal coordination and campaign execution.

Bachelor's Degree (S1) in International Relations – Universitas Pembangunan Nasional "Veteran" Yogyakarta (2002 – 2008)