Clara Arabella

Being a customer service is a joyous adventure, I learn to handle various problem everyday and taught me to be more empathetic towards other person. As a company's frontliner, I able to interact more with user more than other division, I always make sure to leave a good impression for them to maintain a company's good reputation.

Customer Service Chat PT Shopee International Indonesia at PT Layan Procust Utama (2024-10 – 2025-05)

• Real time handling various problem from Shopee's seller all across Indonesia via live chat
• Find the right solution for user while also multitasking handling 3 different chat at the same time
• Daily work consists of type and think fast and precisely
• Making sure to answer the chat with a good manners and show an empathy if needed to gain a great impression and to help maintaining a company's good reputation
• Ability to understand a concern or problem and construct a right word for better understanding

Customer Service Chat PT Shopee International Indonesia at PT Valdo Sumber Daya Mandiri (2025-05 – 2026-04)

• Real time handling via live chat
• Buddy mentoring conduct FGD to ensure daily performance remains fulfilled and minimize mistakes in the future, assist new hires during development phase and also providing insight into the work culture at the company

Bachelor in Sociology and Anthropology Education – Universitas Sebelas Maret (2020 – 2024)