Clarisca Francisca

A hardworker person, has a strong willingness to learn new things, especially in legal studies. I have experience as a call center and have good communication skills, multitasking, quite good at English. I have knowledgeof customer care basics, principles and law implementation, legal drafting, and also have experience at handling OSS Permits. I can be reliable and takingrisk, especially in teamwork.

PT Linksindo Makmur – Semarang, Indonesia

Live Chat Agent for Lazada Project (March 2023-June 2023)

• Handling and understanding customer’s request and problem via Live Chat in Bahasa and English
• Do outbond calls for disconnected chat and important information
• Follow up and analyze CSAT and DSAT to customer by call
• Understanding and implementing SOP on serving customers
• Work with multitasking skills

Universitas Diponegoro (2017-2021)

Bachelor of Law - GPA 3.60