Operations and Business Development Leader
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Operations and Business Development leader with 8+ years of experience driving organizational growth within the market research sector. Experienced in executive-level decision support, international expansion, and crossfunctional team leadership. Proven ability to scale operations, integrate advanced technologies (GIS, AI, Business Intelligence), and translate data into strategic business outcomes.
Head of Operations (Acting) at Asia Research Institute Indonesia (2024-11 – Present)
Oversee daily operational activities and workforce coordination across departments, leading a team of 12 staff members. Allocate tasks, monitor project execution, and ensure timely service delivery while maintaining quality standards. Serve as operational advisor to the President Director, supporting budgeting discussions and resource planning. Maintain organizational continuity and internal alignment during periods of financial constraint.
Business Development Manager at Asia Research Institute Indonesia (2023-06 – Present)
Support organizational growth initiatives by coordinating operational readiness for new projects and market expansion efforts. Contribute to pricing discussions and client communication while ensuring internal capacity aligns with service commitments. Focus on maintaining delivery standards and operational efficiency during expansion activities.
Operations & Analysis Manager at Asia Research Institute Indonesia (2019-09 – 2023-06)
Led operational rollout of new projects and digital tools, integrating GIS, AI, Python, and Business Intelligence capabilities to enhance research outputs. Managed a team of up to 30 members, improving workflow efficiency and cross-department coordination.
ASEAN Marketing Executive at Asia Research Institute Indonesia (2017-09 – 2019-09)
Managed international client relationships across ASEAN markets and coordinated communications with headquarters in Japan. Adapted standard operating procedures to local market conditions and supported regional expansion initiatives.
Customer Surveyor (Freelance) at Asia Research Institute Indonesia (2016-09 – 2017-09)
Postgraduate in Informatics Engineering – IIB Darmajaya (2024 – 2026)
Undergraduate in Japanese Literature – Darma Persada University (2013 – 2017)
