Deniii

Dedicated and proactive Business Unit Specialist with 6 years of experience at Nike and adidas Shoe Factory. Skilled in handling customer inquiries, resolving issues efficiently, and maintaining high customer satisfaction. Adept at managing communication channels, collaborating with cross-functional teams, and providing solutions that enhance customer experience. Strong communication on English-speaking abilities and problem-solving skills.

Staff Purchasing at Pt. HOGA Reksa Garment (Maternity Backup) (2026-08 – 2026-10)

• Handle purchasing of production machines, spare parts, and textile materials.
• Identify purchasing requirements based on production and operational needs.
• Source, evaluate, and communicate with suppliers.
• Request and compare supplier quotations and negotiate prices and terms.
• Prepare and monitor Purchase Orders (PO).
• Follow up supplier delivery schedules and ensure on-time delivery.
• Coordinate with Production, PPIC, Warehouse, Engineering, and Finance.
• Verify material specifications, quantities, and purchasing requirements.
• Monitor outstanding orders and resolve delivery or quality issues.
• Maintain purchasing documents, supplier data, and procurement records.
• Support cost efficiency and continuous improvement in the purchasing process.

Business Unit/Marketing Export (Assistant Chief / senior staff) at Pt. Baiksan Indonesia (2025-03 – 2026-07)

• I conduct basic market research to understand customer needs, market trends, and competitor activities.
• Handle customer inquiries and provide clear information about products, prices, and availability from order receipt to final shipment
• Maintain good relationships with customers, follow up on leads and orders, prepare quotations, and ensure customer satisfaction through good communication and after-sales support.
• Prepare and manage export documents such as Commercial Invoice, Packing List, Bill of Lading, and Certificate of Origin.
• Monitor sales progress and coordinate with internal departments such as production, logistics, and finance to ensure orders are processed and delivered on time.
• Handle export documentation such as invoice, packing list, PO, and shipping documents.
• Communicate with customers and internal teams to ensure smooth order processing and accurate information.
• Handle customer feedback and complaints professionally and help find solutions to maintain good customer relationships.

Marketing Export (Assistant Chief / senior staff) at Chang Shin Group, PT. Chang Shin Tooling Indonesia (2023-11 – 2025-03)

• Acted as the primary point of contact between customers, production teams, and logistics to ensure seamless communication and service delivery.
• Resolved customer issues related to product quality, delivery schedules, and order status with professionalism and a customer-first approach.
• Monitored and tracked orders using SAP or internal ERP, ensuring accuracy and timely updates to customers.
• Collaborated with the quality assurance team to address product defects, ensuring feedback was communicated back to the manufacturing process for continuous improvement.
• Conducted follow-ups with customers after issue resolution to ensure satisfaction and gather feedback for service enhancements.
• Assisted in creating and updating FAQ documents and standard response templates, improving response time and consistency in customer communication.
• Coordinate with production and warehouse teams to ensure parts availability and on-time delivery and communicate with overseas customers regarding order confirmation, shipment schedule, and product specifications.
• Prepare and manage export documents such as Commercial Invoice, Packing List, Bill of Lading, Certificate of Origin, and other required documents
• Coordinated with Planning and production teams to develop and maintain accurate weekly and monthly production schedules aligned with Nike’s delivery timelines.
• Tracked customer purchase orders, verified material availability, and coordinated with procurement to ensure on-time raw material supply.
• Prepared and maintained accurate business documents, including sales orders, shipment documents, Quotations, delivery plans, and internal production reports.

Production Planning Inventory Control / Planner (Assistant Chief / senior staff) at Chang Shin Group, PT. Chang Shin Reksa Jaya (2019-01 – 2023-10)

• Create and control daily, weekly, and monthly sewing production plans based on order demand and line capacity.
• Monitor sewing line output and balance workload to meet production targets.
• Coordinate with sewing manager to adjust plans in case of material shortage, machine breakdown, urgent orders, and production status with target based on OTP.
• Ensure timely availability of sewing materials by coordinating with warehouse and purchasing team with track incoming raw materials from suppliers to ensure no delay in sewing process.
• Update sewing WIP (Work in Progress) data daily. Control raw material and finished goods inventory related to sewing process. Identify causes of production delays (machine, manpower, material) and propose improvement actions, support efficiency projects to optimize sewing line performance and reduce waste.
• Controlling production issue, target quantity and stock quantity based on KPI standard.
• Controlling and managing replenishment of OS&D production, preparing materials need and export date.
• Prepare daily and weekly reports on sewing progress, material status, production achievement, and analyze production gaps and propose improvements to efficiency and lead time.

Bachelordegree in English Education Program – Institut Pendidikan Indonesia Garut