Devien Devien
Management student with over 3 years of hands-on experience in marketplace operations
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Tentang
Management student with over 3 years of hands-on experience in marketplace operations across Shopee and Tokopedia. Proven ability to manage 500+ product listings, handle 100+ daily customer inquiries with >98% response rate, and maintain store ratings above 4.9/5. Experienced in supporting business growth through customer relationship management, product optimization, and collaboration initiatives.
Interested in roles related to Business Development, Strategic Growth, and Digital Marketing Strategy.
Pengalaman
Marketplace Specialist (2023-01 – Present)
- Managed over 100 customer inquiries daily via marketplace chat, maintaining a response rate above 98% and service rating above 4.9/5.
- Handled end-to-end order processing, including order validation, shipment coordination, and delivery monitoring to ensure accuracy and minimize customer complaints.
- Optimized product listings to improve visibility and support conversion performance.
- Applied a customer-centric approach by resolving issues efficiently and maintaining positive customer relationships.
Marketing Communication Internship at PT. SEPERTIGA BAHASA INTERNASIONAL (2025-07 – 2025-10)
- Conducted research and selection of relevant micro KOLs aligned with the brand's target audience to support barter exposure collaboration strategies.
- Managed the KOL outreach process, including initial communication, partnership pitching, and follow-ups to ensure engagement and collaboration opportunities.
Founder & Operator at Reseller Top-Up Game Neistore (2021-05 – 2023-11)
- Established and managed an independent digital top-up business through Instagram, Facebook, and direct sales channels.
- Provided fast and reliable transactions for popular games with competitive pricing.
- Built strong customer trust through responsive service and transparent transactions, resulting in 100+ positive customer testimonials.
Pendidikan
Bachelor in Business Management – Universitas Bunda Mulia (2023-09)
Senior High School in IPS – SMA Santo Frasinkus Asisi Pontianak (2020-07 – 2023-07)
