Devien Devien

Management student with over 3 years of hands-on experience in marketplace operations across Shopee and Tokopedia. Proven ability to manage 500+ product listings, handle 100+ daily customer inquiries with >98% response rate, and maintain store ratings above 4.9/5. Experienced in supporting business growth through customer relationship management, product optimization, and collaboration initiatives.

Interested in roles related to Business Development, Strategic Growth, and Digital Marketing Strategy.

Marketplace Specialist (2023-01 – Present)

• Managed over 100 customer inquiries daily via marketplace chat, maintaining a response rate above 98% and service rating above 4.9/5.
• Handled end-to-end order processing, including order validation, shipment coordination, and delivery monitoring to ensure accuracy and minimize customer complaints.
• Optimized product listings to improve visibility and support conversion performance.
• Applied a customer-centric approach by resolving issues efficiently and maintaining positive customer relationships.

Marketing Communication Internship at PT. SEPERTIGA BAHASA INTERNASIONAL (2025-07 – 2025-10)

• Conducted research and selection of relevant micro KOLs aligned with the brand's target audience to support barter exposure collaboration strategies.
• Managed the KOL outreach process, including initial communication, partnership pitching, and follow-ups to ensure engagement and collaboration opportunities.

Founder & Operator at Reseller Top-Up Game Neistore (2021-05 – 2023-11)

• Established and managed an independent digital top-up business through Instagram, Facebook, and direct sales channels.
• Provided fast and reliable transactions for popular games with competitive pricing.
• Built strong customer trust through responsive service and transparent transactions, resulting in 100+ positive customer testimonials.

Bachelor in Business Management – Universitas Bunda Mulia (2023-09)

Senior High School in IPS – SMA Santo Frasinkus Asisi Pontianak (2020-07 – 2023-07)