Dicky Armando Dimas Setiaji

IT Project Manager at PT. Kita Indonesia Plus (2024-06 – Present)

Developed project management roadmap to define project objectives, timelines and milestones.
Delivered reliable solutions by overseeing software design, development, testing, implementation, and support phases of IT projects.
Enhanced customer satisfaction with timely deliveries, effective communication, and high-quality results.
Managed cross-functional teams to ensure efficient allocation of resources and successful project completion.
Led system integration efforts, working closely with vendors and internal teams to ensure seamless transitions.
Developed project plans identifying key issues, approaches and performance metrics.
Led and managed staff of 4 team members engaged in administering complex IT infrastructure.

IT Product Specialist at PT. Intelligent Systems Solutions (2018-09 – 2024-04)

Configured hardware, devices, and software to set up workstations for employees.
Managed hardware and software inventory, ensuring timely updates and replacements as needed.
Maintained servers and systems to keep networks fully operational during peak periods.
Explained technical information in clear terms to promote better understanding for non-technical users.
Enhanced system efficiency by implementing and maintaining IT infrastructure upgrades.
Established strong relationships with vendors, negotiating favorable contracts while maintaining high-quality products and services.
Developed customized software solutions for improved business processes and increased productivity.
Comprehensive IT policies designed to ensure compliance with industry regulations and best practices.
Optimized network performance through regular monitoring and maintenance.
Patched software and installed new versions to eliminate security problems and protect data.
Monitored systems in operation and input commands to troubleshoot areas.
Trained employees on new technologies, increasing competency levels across the organization.

Systems Analyst at PT. Shan Informasi Sistem (2017-07 – 2018-09)

Collaborated with cross-functional teams to develop innovative solutions for business challenges.
Created detailed documentation for both internal reference and client-facing presentations, improving communication between stakeholders.
Gathered requirements and performed gap analysis through design workshops with users.
Provided expert technical support, reducing system downtime and minimizing disruptions to daily operations.
Implemented strategic IT initiatives, contributing to overall company growth and success.
Assisted in the development of long-term IT strategies aligned with overarching organizational goals.
Trained new hires on company-specific software tools, ensuring seamless integration into the team's workflow.

Information Technology Specialist at PT. Sinar Baru Electric (2014-06 – 2017-06)

Streamlined IT processes for increased efficiency through the development of automated solutions.
Set up network profiles, security permissions and file sharing systems.
Managed helpdesk operations, prioritizing tasks according to urgency and impact on overall business functions.
Deployed effective cybersecurity measures including firewalls, antivirus software, intrusion detection systems and periodic vulnerability assessments to protect company's digital assets.
Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
Ensured data security, implementing encryption measures and access controls for sensitive information.
Provided top-notch technical support for all employees, resolving issues quickly and efficiently.
Used ticketing systems to manage and process support actions and requests.
Reduced network downtime with proactive monitoring and troubleshooting.
Controlled and managed server room, wireless network, server infrastructure, audiovisual equipment, laptops and video conferencing equipment.
Oversaw asset management process for all technology resources, ensuring optimal use of available equipment.

IT Support Engineer at CV. Maju Jaya Utama (2012-01 – 2014-06)

Installed, configured, tested and maintained operating systems, application software, and system management tools.
Improved IT system performance by implementing proactive maintenance processes and timely upgrades.
Reduced downtime by quickly diagnosing and resolving hardware, software, and network issues.
Increased user satisfaction through effective communication and timely resolution of support tickets.
Managed inventory of computer equipment, standardizing hardware configurations for ease of maintenance and scalability.
Enhanced network security with regular vulnerability assessments and prompt patch installations.
Maintained detailed documentation of technical issues, resolutions, and knowledge base articles for future reference.
Assisted in the development of IT policies, procedures, and best practices to maintain a secure computing environment.
Provided remote support to offsite users, ensuring minimal disruption during business travel or remote work scenarios.

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