IT Project Manager at PT. Kita Indonesia Plus (2024-06 – Present)
- Developed project management roadmap to define project objectives, timelines and milestones.
- Delivered reliable solutions by overseeing software design, development, testing, implementation, and support phases of IT projects.
- Enhanced customer satisfaction with timely deliveries, effective communication, and high-quality results.
- Managed cross-functional teams to ensure efficient allocation of resources and successful project completion.
- Led system integration efforts, working closely with vendors and internal teams to ensure seamless transitions.
- Developed project plans identifying key issues, approaches and performance metrics.
- Led and managed staff of 4 team members engaged in administering complex IT infrastructure.
IT Product Specialist at PT. Intelligent Systems Solutions (2018-09 – 2024-04)
- Configured hardware, devices, and software to set up workstations for employees.
- Managed hardware and software inventory, ensuring timely updates and replacements as needed.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Enhanced system efficiency by implementing and maintaining IT infrastructure upgrades.
- Established strong relationships with vendors, negotiating favorable contracts while maintaining high-quality products and services.
- Developed customized software solutions for improved business processes and increased productivity.
- Comprehensive IT policies designed to ensure compliance with industry regulations and best practices.
- Optimized network performance through regular monitoring and maintenance.
- Patched software and installed new versions to eliminate security problems and protect data.
- Monitored systems in operation and input commands to troubleshoot areas.
- Trained employees on new technologies, increasing competency levels across the organization.
Systems Analyst at PT. Shan Informasi Sistem (2017-07 – 2018-09)
- Collaborated with cross-functional teams to develop innovative solutions for business challenges.
- Created detailed documentation for both internal reference and client-facing presentations, improving communication between stakeholders.
- Gathered requirements and performed gap analysis through design workshops with users.
- Provided expert technical support, reducing system downtime and minimizing disruptions to daily operations.
- Implemented strategic IT initiatives, contributing to overall company growth and success.
- Assisted in the development of long-term IT strategies aligned with overarching organizational goals.
- Trained new hires on company-specific software tools, ensuring seamless integration into the team's workflow.
Information Technology Specialist at PT. Sinar Baru Electric (2014-06 – 2017-06)
- Streamlined IT processes for increased efficiency through the development of automated solutions.
- Set up network profiles, security permissions and file sharing systems.
- Managed helpdesk operations, prioritizing tasks according to urgency and impact on overall business functions.
- Deployed effective cybersecurity measures including firewalls, antivirus software, intrusion detection systems and periodic vulnerability assessments to protect company's digital assets.
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
- Ensured data security, implementing encryption measures and access controls for sensitive information.
- Provided top-notch technical support for all employees, resolving issues quickly and efficiently.
- Used ticketing systems to manage and process support actions and requests.
- Reduced network downtime with proactive monitoring and troubleshooting.
- Controlled and managed server room, wireless network, server infrastructure, audiovisual equipment, laptops and video conferencing equipment.
- Oversaw asset management process for all technology resources, ensuring optimal use of available equipment.
IT Support Engineer at CV. Maju Jaya Utama (2012-01 – 2014-06)
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Improved IT system performance by implementing proactive maintenance processes and timely upgrades.
- Reduced downtime by quickly diagnosing and resolving hardware, software, and network issues.
- Increased user satisfaction through effective communication and timely resolution of support tickets.
- Managed inventory of computer equipment, standardizing hardware configurations for ease of maintenance and scalability.
- Enhanced network security with regular vulnerability assessments and prompt patch installations.
- Maintained detailed documentation of technical issues, resolutions, and knowledge base articles for future reference.
- Assisted in the development of IT policies, procedures, and best practices to maintain a secure computing environment.
- Provided remote support to offsite users, ensuring minimal disruption during business travel or remote work scenarios.
