Customer Support Agent at Influx (2024-02 – Present)
- Managed incoming calls, live chats, and emails, assisting clients from healthcare rostering software, and electricity provider operating across time zones with up to four hours' difference.
- Collaborated with team members across departments.
- Identified, escalated and problem-solved customers' needs and complaint.
- Achievement: Awardee for Club 90s (Club 90s is a token of appreciation for agents who accomplished top 10% of KPI at Influx)
Call Center Agent at PT Vads Indonesia (2023-01 – 2023-12)
- Managed incoming calls and emails from customer and other travel agents in both Indonesia and English, having assisted an OTA client.
- Identified, escalated and problem-solved customers' needs and complaint.
- Achievement: Best Agent for Month November 2023.
Freelance Translator at Independent/Self-Employed (2019-07 – Present)
- Translated various documents in English into Indonesian and vice versa.
- Edited and proofread various documents in English into Indonesian and vice versa.
- Transcribed video files in English into text.
Waitress at Cinema Bakery (2021-10 – 2021-12)
- Recapped inventory on ingredients at the bar.
- Served orders and requests to the customer.
Trainer at Jejamuran (2019-06 – 2019-08)
- Prepared lesson plan based on Jejamuran staff learning needs with team.
- Taught the staff with mentioned materials and hold periodic evaluation of staff's progress with team.
Trainer at The House of Raminten (2019-06 – 2019-08)
- Prepared lesson plan based on The House of Raminten staff learning needs with team.
- Taught the staff with mentioned materials and hold periodic evaluation of staff's progress with team.
Pre-Service English Teacher at SMA Negeri 8 Yogyakarta (2018-06 – 2018-10)
- Consulted with the tutor teacher regarding the curriculum, student learning indices, and lesson plan.
- Designed lesson plan and taught the materials to the student with periodic evaluation.
- Arranged internship reports with fellow internship student.
Grammar and Pronunciation Tutor at Universitas Sanata Dharma (2016-08 – 2017-05)
- Developed a major lesson plan by collaborating with the lecturers in mapping the freshmen's improvement needs.
- Designed and taught needed learning materials to freshmen.
