Dola Codes

Senior Business System Analyst with 10+ years of experience bridging business stakeholders and technical development teams. Proven track record in requirement gathering, designing system flows (UML), and producing high-quality project documentation (BRD, FSD, Use Cases) for web and enterprise applications.

Business System Analyst at PT Asih Eka Abadi (2015-04 – 2024-04)

• Designed business processes and improved operational efficiency by 15%
• Developed UML diagrams to align cross-functional teams and reduce miscommunication
• Implemented data governance policies to ensure compliance and data integrity
• Performed root cause analysis, improving system response time by 40%
• Facilitated stakeholder workshops and requirement gathering sessions to develop comprehensive BRD and Functional Specifications

IT Programmer at PT Asih Eka Abadi (2011-10 – 2015-03)

• Accelerated feature delivery by adopting modern development tools
• Reduced bug rate by 30% through code reviews and quality improvements
• Maintained 99.9% uptime by resolving critical production issues
• Optimized application performance, reducing memory usage by 60%
• Improved accessibility features, increasing user satisfaction by 20%

Product Support at PT Matrakom Infotek (2010-10 – 2011-10)

• Performed requirement gathering and translated client needs into clear Use Cases and User Flows, reducing rework by 30%
• Improved issue resolution rate by 25% through better support processes
• Collaborated with teams to increase product adoption by 40%

Master of Management Information Systems in Management Information Systems – Bina Nusantara University (2012-02 – 2014-04)

Bachelor of Information Systems in Information Systems – STMIK Jayakarta (2007-12 – 2009-09)