Elzishilla Aline Yovanca

Hospitality and Tourism graduate from Bunda Mulia University with experience in customer service, client coordination, event operations, and administrative support across different professional environments. Experienced in handling inquiries, communicating with clients and guests, coordinating with internal teams, and supporting daily operations to ensure tasks are completed efficiently. Possesses strong interpersonal and communication skills, with the ability to adapt to new environments, manage responsibilities, and work collaboratively with people from diverse backgrounds.

A proactive, detail-oriented, and enthusiastic individual who is always willing to learn, develop new skills, and take on new challenges while contributing positively to the team and organization.

Sales Support Officer at PT AIRFAST INDONESIA (2026-06 – 2026-10)

• Provide administrative and operational support to the Sales team in handling corporate charter clients and flight requirements.
• Coordinate with clients and internal departments regarding flight schedules, passenger details, operational requirements, and schedule changes.
• Manage charter-related email correspondence and communication channels, ensuring client requests are properly addressed and followed up.
• Prepare quotations, proposals, monthly reports, and other documents based on client requirements.
• Assist in preparing customized itineraries and travel arrangements for clients when required.
• Assist with charter flight calculations and develop PowerPoint presentations and proposal materials.
• Coordinate with relevant internal teams regarding operational matters that may affect client flight schedules and communicate updates to clients.

Cashier at PETFEST 2026 at Booth PT Sumber Hidup Satwa (2026-05 – 2026-05)

• Handled customer transactions and payments at the PT Sumber Hidup Satwa (SUHS) booth, ensuring accurate and efficient cashier operations.
• Assisted customers with product purchases and provided information on pet food products from Nature Bridge and Kitchen Flavor.
• Supported booth operations by maintaining organized transactions and providing a welcoming customer experience.

Hospitality Team & Runner at SCMP China Conference: Southeast Asia 2026 in Jakarta (2026-02 – 2026-02)

• Managed guest flow and coordination across key areas including registration, entrance, and elevator access during the conference.
• Assisted in ensuring smooth event operations by guiding attendees and maintaining organized movement between event points.
• Collaborated with the event team to maintain an efficient and welcoming experience for participants.

Creative Intern at Groovy Event Organizer (2025-06 – 2025-12)

• Coordinated with vendors to collect information and support event planning requirements.
• Compiled and maintained vendor data using Google Workspace for organized and accessible event planning records.
• Assisted in researching and developing ideas for event elements, including talent and souvenir options.
• Supported the preparation of event proposals and planning materials based on event requirements.
• Assisted with onsite event operations, including registration, ushering, prompter, and runner duties.

Event Division & Treasurer at Hospitality and Tourism Student Association (2022 – 2025)

• Contributed to the planning and execution of several student events as part of the Event Division.
• Assisted in coordinating event activities to ensure smooth implementation.
• Managed member dues, cash flow, and financial records as Treasurer.
• Supported financial management for student association events.

Vice Coordinator of Project/Event Division at IISMAHIDOL (CULTURISE Project) (2024-09 – 2024-12)

• Assisted the Project Coordinator in planning, organizing, and overseeing the execution of CULTURISE, an Indonesian cultural promotion event.
• Coordinated project activities and collaborated with team members to ensure smooth event preparation and execution.
• Led the Traditional Games Stall, introducing Indonesian traditional games to international participants.
• Supported cross-cultural engagement through various cultural activities, including traditional games, batik-making, food stalls, and cultural performances.

Hospitality and Tourism Major; Specialization in Event and Leisure Management – Bunda Mulia University, Tangerang (2022 – 2026)

Travel and Service Business Entrepreneurship – Mahidol University International College, Thailand (2024-09 – 2024-12)