Erlinda Utami

A graduate of a Vocational High School majoring in Multimedia and Informatics with more than five years of professional experience in administration and general insurance claims. Experienced in claim document verification, policy data entry, preparation of monthly and annual reports, and coordination with internal and external parties such as surveyors and finance teams. Highly detail-oriented with strong analytical skills in managing important documents and data.

Proficient in Microsoft Office (Excel and Word) and accustomed to working with digital systems and online platforms. Possesses strong communication skills, discipline, and a high sense of responsibility, consistently delivering accurate, timely, and customer-oriented results. Adaptive, fast learner, and ready to contribute in professional environments across administration, insurance, and digital retail sectors.

Non-Motor Vehicle Claim Administrator at PT Cakrawala Protection Insurance (2024-05 – Present)

Managing non-motor vehicle insurance claims and administration

• Successfully improved claim processing efficiency by 20% within one year, measured by reduced turnaround time, by streamlining document verification and optimizing administrative workflows.
• Successfully maintained over 98% data accuracy across 200-250 claims per month, measured by minimal data revisions, by performing detailed claim validation and systematic data entry.
• Successfully increased customer satisfaction by 15% within 12 months, measured through reduced follow-up inquiries and service feedback, by providing timely written updates and responsive communication.
• Successfully reduced outstanding reinsurance recoveries by 18% within 9 months, measured by improved reconciliation reports, by preparing reinsurance recovery reconciliation and verifying claim share documentation.
• Successfully improved on-time reinsurance claim share billing by 25% within 6 months, measured by submission tracking records, by calculating reinsurers' portions, issuing billing documentation, and conducting proactive follow-ups.

Claim Administration Officer at PT Arthagraha General Insurance (2018-03 – 2020-03)

Managing active claims and overseeing claim administration processes

• Successfully managed an average of 180 active claims per month, measured by timely case completions rates, by conducting structured document validation and accurate data entry.
• Successfully reduced claim backlog by 25% within six months, measured by pending case reports, by implementing a more organized digital tracking and reporting system.
• Successfully improved claim resolution clarity by 20% within one year, measured by reduced repeat inquiries, by proactively contacting customers to provide updates and clear explanations regarding their claim status.
• Successfully supported field claim investigations, measured by improved claim verification accuracy, by assisting in on-site re-surveys when required to validate claim conditions and documentation.

Underwriting Administration Officer at PT Arthagraha General Insurance (2016-02 – 2018-03)

Managing underwriting processes and policy administration

• Successfully maintained a 92% policy renewal rate annually, measured by renewal performance reports, by preparing renewal documentation, issuing renewal notices to agents and customers, and conducting systematic follow-ups.
• Successfully increased premium collection efficiency by 20% within one year, measured by reduced outstanding premium balances, by monitoring due payments and coordinating premium billing with agents, customers, insurance partners, and reinsurers.
• Successfully improved underwriting processing turnaround time by 18% within eight months, measured by policy issuance tracking records, by organizing documentation, verifying underwriting requirements, and coordinating closely with marketing and finance teams.
• Successfully enhanced risk assessment accuracy, measured by updated underwriting records and reduced policy discrepancies, by assisting in on-site object re-surveys to verify and update insured property conditions.
• Successfully increased policy upgrade acceptance by 15% within one year, measured by additional coverage endorsements issued, by proactively contacting agents and customers to offer rate adjustments and broader insurance coverage options.

Finance & Administration Staff at PT Sonwels Takaful Insurance (2015-07 – 2015-12)

Managing finance and administration functions

• Successfully improved payment reporting accuracy to over 99% within six months, measured by internal audit reconciliation results, by preparing structured policy payment reports and verifying transaction records systematically.
• Successfully increased on-time premium payment collection by 22% within one year, measured by reduced overdue payment balances, by conducting proactive follow-ups with policyholders and coordinating payment confirmations.
• Successfully accelerated payment reconciliation processing by 30% within six months, measured by monthly financial closing timelines, by organizing transaction documentation and streamlining reconciliation procedures.

Vocational Diploma in Multimedia and Informatics – Vocational High School - Multimedia (2013-01 – 2014-12)