Solution Delivery Analyst at Bithealth (2025-08 – Present)
- Analyze business and user requirements for digital health technology solutions.
- Translate business needs into functional specifications and implementable solutions.
- Manage solution delivery from analysis and development through testing and go-live.
- Collaborate with Product, Engineering, QA, and Customer Support teams to ensure successful implementation.
- Monitor and evaluate solutions post-implementation to improve system performance and user experience.
- Support process improvement initiatives through data analysis and user feedback.
Implementor Specialist at JUBELIO (2024-12 – 2025-05)
- Led training and onboarding sessions for sellers and partners to ensure seamless adoption of Jubelio's omnichannel and warehouse management systems.
- Provided ongoing support for both technical and non-technical client inquiries, especially regarding marketplace integrations (Shopee, Tokopedia, TikTok Shop, etc.).
- Escalated and coordinated resolution of platform-related technical issues to ensure stable onboarding and operational performance.
- Conducted regular follow-ups and provided post-onboarding support to improve client satisfaction and optimize platform utilization.
- Scheduled and facilitated training sessions while monitoring participant engagement, understanding, and adoption progress.
- Proposed workflow improvements to enhance the efficiency of onboarding and support processes, particularly for clients in the retail and distribution sectors.
- Prepared documentation, administrative reports, and maintained accurate and up-to-date customer records in the system.
Data Analyst at Zi.Care (2023-08 – 2024-11)
Specialized in analyzing and optimizing EMR (Electronic Medical Record) systems to improve data accuracy and operational efficiency. Key responsibilities include:
- Collected and analyzed EMR data to identify trends and generate actionable insights.
- Developed reports and dashboards for medical and management stakeholders.
- Collaborated with cross-functional teams to optimize EMR processes using data-driven solutions.
- Ensured compliance with data privacy and security standards.
- Resolved system issues and supported strategic healthcare initiatives.
Implementor Coordinator at Zi.Care (2021-08 – 2023-08)
Led end-to-end implementation of Hospital Information Systems (HIS) across healthcare facilities. Key responsibilities included:
- Planned and managed HIS implementation projects, including scope, timeline, and resource coordination.
- Customized and configured systems to align with hospital workflows and data requirements.
- Oversaw technical setup of infrastructure (servers, databases, networks, security).
- Delivered training programs and ongoing support to hospital staff.
- Conducted testing to ensure quality and regulatory compliance before go-live.
- Provided on-site go-live support and post-implementation optimization based on user feedback.
- Maintained detailed documentation of the entire implementation process.
Implementor Specialist at Zi.Care (2020-05 – 2021-08)
- Assisted in the on-site implementation of Electronic Medical Record (EMR) and Hospital Information Systems (HIS) across multiple healthcare facilities.
- Configured modules including registration, medical records, billing, pharmacy, and laboratory in line with hospital workflows.
- Conducted user requirement gathering and system setup tailored to client needs.
- Provided hands-on user training and support during system onboarding.
- Collaborated with internal teams to troubleshoot issues and relay client feedback for system improvements.
- Supported go-live activities and ensured smooth transitions from legacy systems.
