Faizal Suherman

I seek challenging opportunities where I can fully use my skills for the success of the organization.

Store Manager at Starbucks coffee Indonesia (2013-01 – Present)

• Analyzed store perfomance trends and created action plans to improve store operations
• Analyzed store perfomance data to identify area of improvement and develop strategies to increase efficiency.
• Created weekly and monthly reports to track store perfomance and identify potential issues.
• Performed daily store opening and closing duties, ensuring that all store policies were followed.

Star Trainer at Starbucks Coffee Indonesia (2023-01 – Present)

Delivered structured training and coaching programs to Store Manager and existing partners to ensure consistent execution of Starbucks standards in beverage quality, customer connection, and store operations. Facilitated onboarding sessions, skill certification, and continuous learning initiatives to enhance partner capability and confidence on the floor. Acted as a role model in demonstrating Starbucks Experience (Third Place environment), while providing real-time feedback and performance coaching to drive service excellence.

Collaborated with store leadership to identify development opportunities, support business needs, and maintain high standards in operational compliance, product knowledge, and customer engagement.

Limitless Squad Store Manager at Starbucks Coffee Indoenesia (2025-01 – Present)

Led store operations as part of the Limitless Squad initiative, driving continuous improvement through agile leadership, data-driven decision-making, and daily performance coaching. Accountable for achieving key business metrics including sales growth, average transaction value, labor cost efficiency, and customer satisfaction. Fostered a high-performance culture by developing partners through structured coaching, succession planning, and capability-building programs aligned with Starbucks leadership principles.

Acted as a change agent in implementing strategic initiatives across the store, including operational excellence, customer experience enhancement, and execution of national and local campaigns. Utilized performance insights to identify gaps, implement action plans, and deliver sustainable business results. Strengthened cross-functional collaboration with district and regional teams to ensure alignment with business priorities and consistency in execution.

Demonstrated ownership in driving the "Third Place" experience by ensuring every customer interaction reflects Starbucks values, while maintaining high standards in compliance, quality, and partner engagement.

MCM ( Manager Coach and Mentor ) at Starbucks Coffee indonesia (2015-01 – Present)

As a Manager Coach and Mentor (MCM) at Starbucks, my primary responsibility is to develop and nurture new leaders to ensure sustainable business growth and operational excellence. I provide structured coaching, guidance, and continuous feedback to Store Managers and emerging leaders to strengthen their leadership capabilities and decision-making skills. I am responsible for identifying talent potential, creating individualized development plans, and supporting succession planning within the organization.

Additionally, I ensure that all leaders uphold Starbucks standards in customer experience, operational execution, and team engagement. Through regular store visits, performance reviews, and hands-on coaching, I drive consistency in achieving sales targets, improving store performance, and fostering a strong leadership culture aligned with Starbucks values.

Bachelor of Business Management Marketing in Business Management Marketing – Pelita Harapan University (2022)

D3 Hospitality FnB Service in Hospitality FnB Service – Sahid Tourism University (2002 – 2005)