Fata Madina
I have 11 years of experience in leading Customer Service, Call Center, and E-Commerce Operations . I have strong leadership, analytical, and problem-solving skills. I always do my best for my responsibilities . Other than that, I enjoy a cup of coffee and love light discussions .
Sewa orang ini
Kirim tawaran pekerjaan langsung ke kandidat ini
Tentang
I have 11 years of experience in leading Customer Service, Call Center, and E-Commerce Operations. I have strong leadership, analytical, and problem-solving skills. I always do my best for my responsibilities. Other than that, I enjoy a cup of coffee and love light discussions.
Pengalaman
Operation Coordinator at PT. Infomedia Nusantara (2016-01 – 2022-12)
Supervised daily operational of contact center and e-commerce services for multiple clients including Perhutani, Indomaret, JD.ID, The Bodyshop, Federal Oil, and Exxon Mobil.
- Supervise daily operational of contact center and e-commerce services
- Ensuring KPIs were Achieved
- Make a operational reports for management
- Maintain a good relationship with clients
Supervisor at Multiple Clients (2010-01 – 2016-12)
Supervised daily operational of contact center and e-commerce services for MNC Bank, Matahari Dept Store, Tata Motors, and Bentoel.
- Supervise daily operational of contact center and e-commerce services
- Monitor team performance and provide guidance when necessary
- Coordinate with different departments to ensure smooth workflow
- Make a operational reports for management
Pendidikan
Bachelor in Informatics – STMIK MIKAR
High School – SMA 80 Jakarta
