Fathurohman Aziz

Saya adalah profesional IT dengan pengalaman 3 tahun sebagai software support specialist dan system/network technician. Seorang yang sangat teliti dan terampil mengoperasikan berbagai platform IT support.

Memiliki kemampuan komunikasi lisan dan verbal yang baik, serta mampu memaparkan isu-isu software yang kompleks dalam istilah yang mudah dipahami.

• Support Occasionally be required to work evenings and weekends in response to needs of the systems being supported
• Support and troubleshoot OS and standard IT applications, LAN and WAN connectivity and HW issues related to PCs and smartphones
• Resolve complex user problems and provide timely and effective solutions
• Collaborate with other internal IT support and development teams on a daily basis
• Continuously contribute to the creation and improvement of knowledge as issues/solutions arise
• Supervise team of 10-15 Helpdesk support technicians, at main and remote sites/clinics
• Be point of contact for all concerns related to helpdesk support staff
• Be responsible for monitoring and identification of service delivery constraints and develop solutions for resolving

Bachelor degree Information Technology Serang Raya University