Fayra Afiyah

Final-Year Industrial and Systems Engineering Student at Institut Teknologi Sepuluh Nopember (GPA: 3.48) with experience in data analysis, service operations, and project coordination. Skilled in translating data into actionable insights, supporting process improvements, and collaborating across teams to achieve organizational objectives. Possesses a strong interest in Human Resource Management and People & Organizational Development, particularly in improving organizational processes, team collaboration, and performance through data driven approaches.

Expert Staff (Tenaga Pakar/Ahli) at Bagian Pengadaan Barang/Jasa dan Administrasi Pembangunan (BPBJAP) Kota Surabaya (2026-04 – Present)

• Delivered 4 evaluation reports assessing the implementation of government strategies and policies across public sector organizations.
• Developed evaluation frameworks and measurement scales, and conducted end-to-end data processing (data collection, cleaning, processing, and analysis) to generate reliable insights.
• Produced data-driven interpretations and analytical reports to support evidence-based decision-making.
• Supporting "Staff Penyelia" in monitoring and evaluating budget utilization across 4 government organizations (Organisasi Perangkat Daerah) to ensure accountability and effective resource allocation.

Customer Relations & Digital Product at Excel Expert Indonesia (2025-10 – Present)

• Handled 10+ customer interactions daily, responding to inquiries, resolving complaints, and identifying user needs across digital channels.
• Developed digital Excel templates and dashboard to support CRM processes based on customer pain point analysis, improving solution accuracy and service effectiveness.

Laboratory Assistant at Laboratorium Perancangan Sistem dan Manajemen Industri, DTSI ITS (2024-06 – 2026-08)

Assisted multiple management-related courses and supported student learning. (2024-2026)

• Mentored 6 student groups per course across Organization and Human Resource Management, Project Management, Engineering Economic, Cost Analysis & Estimation, and Introduction to Economics.
• Recognized with an average score of 5.67/6 for clarity of explanation and responsiveness to student needs.
• Course Coordinator — Introduction to Economics (2025): Developed enhanced major assignment module with integrating real case practice.
• Marketing Division Head (2025): Increased social media engagement rate by 67.7% within one semester by identifying audience preferences, optimizing video-based content, and leveraging trend-driven strategies.

Project Manager at CASA Digital (sister brand of Excel Expert Indonesia) (2025-10 – 2026-02)

• Handled 3 digital product projects within 4 months, including client acquisition, supporting product development processes, and coordinating cross functional collaboration between CASA Digital and clients.
• Managed end to end project execution (production of digital video products developed for commercial resale), including planning, client communication, monitoring progress, and ensuring timely delivery.

Human Safety, Security, and Environment Intern at PT Berlian Jasa Terminal Indonesia (2025-01 – 2025-02)

• Managed and analyzed large scale health recap datasets using Excel, converting raw data into structured reports and key insights for decision support.

Bachelor in Industrial and Systems Engineering – Institut Teknologi Sepuluh Nopember

– SMA Negeri 2 Surabaya (2019 – 2022)

– SMP Negeri 1 Surabaya (2016 – 2019)