Operational Manager - Rumah Pindang Bu Henny - Palembang
(2023-05)
Operational Manager - PT. SINGGANG SAKTI UTAMA - Lubuklinggau
(2018-01 - 2023-05)
- Manage and maintain all year or seasonal lodging facilities.
- Observe and monitor workers performance to make sure that company rules and procedures are being followed.
- Confer and cooperate with other department managers to coordinate hotel activities.
- Analyze financial information on computer and create report for owner.
- Identify staffs actions and evaluate whether it meets hotel standard.
- Update what they know about community and help customers understand what they can do in the area.
- Schedule work activities and communicate duties and hours to staff. Coach staff on how to do the job and motivate them to finish projects.
- Perform general physical activities and administrative tasks when delivering mail or answering phones.
- Assign duties to workers and schedule shifts.
General Manager - Citra Hotel - Muara Enim
(2017-05 - 2018-01)
General Manager - Hakmaz Taba Hotel - Lubuk Linggau
(2012-05 - 2017-03)
Food & Beverage Manager - Grand Duta Hotel - Palembang
(2011-02 - 2012-05)
A member of the pre opening team.
- Assist the GM in the Pre opening task, Handling all aspect FB Dept Program and project Develop S.O.P.
- Responsible for supervising and coordinating the activities of personal engaged in providing courteous and efficient service to guest at Coffee Shop, Room Service and Banquet.
- To conduct the monthly training for service staff.
- Handling Guest complaint, concern and needs.
Banquet Manager - Sahid Rasinta Hotel - Batam
(2001-05 - 2004-12)
- Assist the FBM in the Handling all aspect FB Dept Program and project Develop S.O.P.
- Responsible for supervising and coordinating the activities of personal engaged in providing courteous and efficient service to guest at Coffee Shop, Room Service and Banquet.
- To conduct daily briefing and training for subordinates.
- Handling Guest complaint, concern and needs.
FB Supervisor - Tepian Ratu Hotel & Resort - Jambi
(1999-10 - 2001-01)
- Monitoring and controlling and supervising FB Staff activities.
- Handling VIP and VVIP Guest.
- Arrange the schedule of FB Staff.
- To plan and implement training session to subordinates.
- Handling Guest Complain Concern and needs.
Bar Captai - Tropical Reptilia Resto - Batam
(1999-03 - 1999-10)
A member of the pre opening team.
- To ensure that bar operation are follow the Standard Operation Procedure.
- To delegate duties and responsibilities to the subordinates for achieving maximum productivity.
- Posseing through knowledge of menu and beverage.
- To perform duties as assigned by superior.
FB Senior Cashier - Novotel - Jambi
(1996-08 - 1999-01)
A member of the pre opening team.
- Handling payment and computer system / transaction during the day.
- Responsible for all the transaction during day operation on each shift.
- To make daily summary on each shift
