Parttime PA & Villa Manager at Black Origami (2022-04 – 2025-12)
- Assisting to fulfill personal owner needs
- Liaising with staff, suppliers, vendors and client
- Taking care of building maintenance
- Monitor operational costs and prepare budget estimates
- Handle petty cash, expense reports, billing, and payments
Operational Supervisor at Dgreen Kuta (2020-06 – 2021-06)
- Oversee daily operations to ensure smooth guest experience
- Supervise FO, HK Team, maintenance, gardening, and security teams
- Conduct daily property inspections to ensure cleanliness and maintenance standards
- Coordinate scheduling of repairs and preventive maintenance
- Maintain inventory of villa supplies and amenities
- Handling AR, AP, Petty cash, General cashier, PNL reporting
Guest Service Agent at The Kuta Beach Heritage Hotel (2020-06 – 2021-06)
- Handling Guest Reservation
- Guest Check in and check out process
- Handling payment by cash, card or ledger
- Upselling hotel product
- Handling guest complain, requests and inquiries
- Coordination with other department for room readiness or any special request
Guest Service Agent at Crowne Plaza Bandung (2017-04 – 2018-01)
- Assisting and ensuring guest check in and check out procedures are handled properly and quickly
- Handling group bookings and makesure handled smoothly
- Handling cashiering by cash, credit card or ledger
- Upselling hotel product
- Ensures IHG Membership guest get special attention
Guest Service Agent at Holiday Inn Bandung (2014-03 – 2017-04)
- Handling and maintains guest reservation
- Make sure individual guest or group check in and check out process was handled properly
- Targetting and Upselling product
- Supervise cashiering activities
- Handling guest complain, requests or inquiries
- Ensures VIP guest and Loyalty Member get special attention
- Coordination with other departments for guest request
