Hery Jay

Experienced banking professional with more than 25 years of experience in branch operations, team management, customer service, marketing, and business development. Experienced in leading operational and marketing teams to achieve branch performance targets and KPIs. Strong organizational, analytical, and communication skills, with practical experience using Microsoft Excel, Microsoft Word, smartphones, and various digital platforms.

Currently interested in remote work, online projects, data-related tasks, AI projects, and digital opportunities.

Branch Manager / Branch Head at SMBC — Indonesia (1999 – 2025)

• Managed branch operations and marketing activities to achieve business targets and branch KPIs.
• Led and coordinated operational and marketing teams to ensure effective daily branch performance.
• Monitored team performance and provided guidance to achieve individual and branch targets.
• Managed customer relationships and maintained high standards of customer service.
• Developed and implemented marketing strategies to support business growth and customer acquisition.
• Monitored branch performance, sales activities, operational processes, and business results.
• Prepared and reviewed reports related to branch operations, marketing, and business performance.
• Coordinated with relevant departments to ensure smooth implementation of banking policies and procedures.
• Maintained professional relationships with customers, employees, and business partners.
• Ensured that branch activities were conducted according to company policies and operational procedures.

Online Seller / Independent Business

• Manage online sales activities through digital marketplace platforms.
• Manage product listings, descriptions, pricing, inventory, and customer communication.
• Monitor sales performance and marketplace activities.
• Use digital tools for product research, content creation, and business administration.
• Familiar with online marketplace operations and digital business workflows.

Bachelor's Degree (S1) – Universitas 17 Agustus Semarang — Indonesia