Ilham Arizal

Bachelor of degree Sociology Jenderal Soedirman University. Results-driven Operations Supervisor with experience in F&B operations, business development, sales strategy, and team leadership. Proven track record in increasing revenue growth, optimizing operational efficiency, strengthening inventory control, leading KPI-driven teams, and improving brand awareness through collaboration and customer-focused initiatives.

Experienced in B2B & B2C sales, workforce supervision, business analysis, and performance improvement.

Supervisor FNB - PT Dieng Makmur Sentosa (Nihloh Cafe) - Purwokerto, Central Java

(2025-11 - 2026-04)

• Lead and motivate the operational team to improve workflow efficiency and service consistency.
• Developed and launched 40 new products (20 beverages and 20 food items) to improve product portfolio and customer retention.
• Strengthened stock control systems for Bar & Kitchen operations, improving inventory accuracy and reducing discrepancies.
• Enhanced brand visibility through KOL partnerships, collaborations, and local promotional initiatives.
• Improved reservation bookings and increased large-group customer traffic.

Supervisor Retail - PT GRAMEDIA ASRI MEDIA - Tegal, Central Java

(2024-07 - 2025-02)

• Lead and motivate the operational team for service and achieve store sales targets.
• Analyse and financial report, market, and operational team performance using KPIs.
• Finding and hiring new employees for Store Assistant and Data Entry position.
• Providing training for new and existing employees.
• Develop and implement B2b and B2c sales strategies to achieve targets based on market analysis, competitors, customers and business trends.
• Able to achieve the store sales target in 3 months, and B2B sales as improve 25% canvasing.

Head Bar - Et Al Coffee - Purwokerto, Central Java

(2023-11 - 2024-06)

• Preparing and serving food and beverage.
• Lead the division of Et Al Coffee bar team.
• Providing training the crew of the new bar division.
• Maintaining a clean and organized workspace.
• Manage inventory management for Bar Division.

Head Bar - The Soeds Coffee (PT Samasta Boga Indonesia) - Purwokerto, Central Java

(2023-01 - 2023-09)

• Develop new beverage and Non Coffee menu innovations.
• Lead the division of The Soeds Coffee bar team.
• Coordinate schedule bar arrangement and workflow bar management.
• Providing training the crew of the new bar division.
• Providing latte art workshops and manual brew for the bar division crew.
• Conducted material routine stock opname, to determine the balance of product stock in the store.

Head Bar - MadangxOmni Cafe - Purwokerto, Central Java

(2022-01 - 2022-12)

• Lead the division of MadangxOmni Cafe bar team.
• Providing training the crew of the new bar division.
• Providing latte art workshops and manual brew for the bar division crew.
• Conducted material routine stock opname, to determine the balance of product stock in the store.

Internship Head of Team Kampus Mengajar - Kampus Merdeka - Wonosobo, Central Java

(2021-08 - 2021-12)

• Lead Kampus Mengajar team for improve literation and numeration of student.
• Coordinate workshop creative learning for teaching.
• Support school administration and student test.
• Manage library with private lesson.

Bachelor of degree - Sociology - Jenderal Soedirman University (2019-09 - 2024-03)