Irfan Yoda

As a proficient aftersales/service and operations professional with more than 4 years of experience, I prioritize achieving targets and results, while showcasing proficiency in operations management and customer satisfaction. I am currently as a Spare Part Management Sr. Analyst at Hisense International Indonesia.

Prior to joining Hisense, I worked with Transsion Indonesia as an APAC Service Operations Supervisor and LG Electronics Indonesia as a Service Network Supervisor. I possess the ability to analyze and provide optimal solutions from both managerial and customer perspectives.

Spare Part Management Sr. Analyst at Hisense International Indonesia (2025-09 – Present)

• Manage spare part sales order processing, including stock verification and accurate system data entry to ensure timely order fulfillment
• Oversee inbound spare parts activities in the warehouse, ensuring accurate locator assignment and real-time stock updates in the system
• Prepare demand forecasting and analyze order trends to maintain optimal spare part buffer stock levels and prevent stock shortages
• Analyze spare part requirements and generate purchase orders to suppliers based on stock levels and sales order analysis
• Collaborate with the Finance team to review and validate incoming service transactions, ensuring accurate approval and timely release of sales orders
• Maintain records of spare part returns and manage periodic retrieval of used/defective parts from branches to the central warehouse
• Manage and improve inventory control processes, including inventory accuracy, stock movement, storage optimization, and order fulfillment
• Monitor and allocate buffer stock for B2B project units to support operational readiness and on-time fulfillment
• Develop and implement warehouse development projects, including warehouse layout redesign, process improvement initiatives, and system enhancements to improve operational efficiency and data accuracy
• Support the implementation and optimization of Warehouse Management Systems (WMS) to improve inventory visibility, streamline operations, and increase overall warehouse efficiency
• Establish and develop mini warehouses across key regions (major islands) to support spare part availability, reduce lead time, and improve service coverage
• Monitor and analyze spare part Key Performance Indicators (KPIs) and prepare reports to support data-driven decision-making
• Assist in review and maintain Standard Operating Procedures (SOPs), work instructions, and operational documentation

Service Operations Supervisor at Transsion Indonesia (2024-10 – 2025-09)

• Manage and coordinate with Headquarter and Asia-Pacific region operations team to optimize after-sales service operations and network construction to ensure consistency and excellence
• Performing data analysis using analytics tools to identify patterns and trends related to service operations and materials management, and assisting in problem-solving by providing data-driven insights and recommendations
• Assist and oversee the planning and expansion of the service network in line with the company's growth targets and ensuring all aspects align with company standards
• Conduct in-depth analysis and regular engagement meetings with related stakeholder to identify service gaps, issues, problems and opportunities for further actions on process improvement to enhance operational efficiency and improve service quality
• Conduct after-sales warranty parts and audits, verify the service agreement, setting the credit limits for the service centers, maintain service network data, and organize after-sales service operations training and assessment
• Maintain Key Performance Indicator (KPIs) for regional operations teams to track and evaluate operational performance, ensure accurate and timely reporting of service level rates, and identify areas for process improvement
• Monitor the settlement process (service charges and material income) and coordinating with the relevant teams for the items that have not been settled for within a certain time period
• Ensure the regional operations teams comply with company standards and regulatory requirements
• Assist in review and maintain Standard Operating Procedures (SOPs), work instructions, and operational documentation
• Prepare regular reports on operational performance, customer satisfaction, and other relevant metrics to the management

Service Network Supervisor at LG Electronics Indonesia (2021-11 – 2024-10)

• Supervise and monitor the daily operations of the service centers (direct branch and authorized service partners) in regional area to maintain high levels of customer satisfaction
• Maintain and manage service data related to operations process, customer experience programs and customer satisfaction index to ensure accuracy in data analysis and performance metrics
• Ensure the service centers comply with company policies and regulatory guidelines in aftersales operations process, service facility and design, document processes, service policies, and customer experience to address customer complaints or issues promptly and effectively
• Oversee spare part inventory levels, process ordering, and stock rotation in service centers to ensure adequate supply and minimize wastage
• Monitoring the service centers contract and process settlement status to ensure the operations process runs properly
• Identify and support new market opportunities through partners collaborations for develop and implement strategies to enhance market presence
• Identify training needs and conduct training programs for service centers team to enhance skills and knowledge related the systems and technical as well as ensure compliance with operational guidelines and service standards
• Conduct the regular visit, audits and evaluations to ensure that all service centers (direct branch and authorized service partners) are meeting established operations standards and targets
• Gather and analyze feedback from customers and dealers to inform continuous improvement initiatives and optimize the service network experience
• Act as a bridge between internal teams and partners to ensure smooth communication and conflict resolution
• Prepare regular reports related service operations to provide insight and recommendations for service strategies and improvement
• Conduct in-depth analysis and regular engagement meetings with related stakeholder to identify service gaps, issues, problems and opportunities for further actions on process improvement to enhance operational efficiency and improve service quality
• Conduct after-sales warranty parts and audits, verify the service agreement, setting the credit limits for the service centers, maintain service network data, and organize after-sales service operations training and assessment
• Maintain Key Performance Indicator (KPIs) for regional operations teams to track and evaluate operational performance, ensure accurate and timely reporting of service level rates, and identify areas for process improvement
• Monitor the settlement process (service charges and material income) and coordinating with the relevant teams for the items that have not been settled for within a certain time period
• Ensure the regional operations teams comply with company standards and regulatory requirements
• Assist in review and maintain Standard Operating Procedures (SOPs), work instructions, and operational documentation
• Prepare regular reports on operational performance, customer satisfaction, and other relevant metrics to the management

Purchasing Internship at PT Indah Kiat Pulp & Paper (Sinarmas) (2019-01 – 2019-02)

• Created Purchase Orders and Requests for Quotation
• Maintain updated records of purchased products and delivery information
• Enter order details (e.g. vendors, quantities, prices) into internal database
• Updated and reviewed scraps and subcontractor procedures
• Communicated with vendors to resolve shortages, missed or late deliveries, and other issues
• Assisted in creating vendor performance evaluation reports

Bachelor of Engineering in Industrial Engineering – UPN Veteran Jakarta (2016 – 2020)

GPA 3.52 (Cum Laude)