Irsyadi Nafis

Driven Trust & Safety Professional with over 5 years of specialized experience in Social Media Content Moderation. Expert in policy enforcement, short-video content analysis, and risk mitigation specifically tailored for the Indonesian market. Proven track record of maintaining high-stakes client relationships through exceptional accuracy and adherence to evolving safety guidelines.

Seeking to leverage deep analytical skills and platform security expertise in a new Content Moderation challenge.

Content Moderator (Trust & Safety) at PT Teleperformance Indonesia (2020-12 – Present)

• Policy Enforcement: Execute rigorous analysis and filtration of short-video content to ensure 100% alignment with complex community guidelines and safety protocols.
• Risk Mitigation: Proactively identify and neutralize violative content, protecting user safety and maintaining platform integrity within the Indonesian digital landscape.
• Strategic Value: Play a key role in securing long-term client partnerships by consistently delivering high-quality moderation that meets or exceeds quarterly performance benchmarks.
• Performance Excellence: Maintain a top-tier accuracy rate while managing high-volume daily targets in a fast-paced, dynamic environment.
• Recognition: Recipient of multiple internal performance awards for outstanding contributions to project KPIs (Specific details protected under Non-Disclosure Agreements).

Customer Service Specialist at PT VADS Indonesia (2018-03 – 2020-10)

• Issue Resolution: Managed complex customer inquiries with a focus on high-resolution rates and user satisfaction.
• Communication: Facilitated seamless interactions between users and the brand through professional verbal and written correspondence.

Bachelor of Arts in English Literature – Universitas Negeri Yogyakarta (UNY) (2018)